Store Manager Service

WILLIAM DOOLEY

*** ********* ****, *********, ** 21716 · 703-***-****

****@*******.*** · LinkedIn Profile · www.linkedin.com/in/bil-dooley-24b2a85a

With over 25 Years of experience as a Service/Store Manager, I am able to effectively consult with the

customer and accurately translate information received to anyone, both employees and clients. I am looking for a position where I can help others continue to grow and be part of a winning team.

EXPERIENCE

OCTOBER 2017 – MARCH 2025

STORE MANAGER, TOWN & COUNTRY AUTO REPAIR

● Through verbal diagnostics, obtain purpose for client/vehicle visit and communicate concerns to the

technician for repair.

● Check vehicle mileage and scheduled maintenance requirements.

● Develop estimate and required timeline for vehicle completion.

● Procure necessary parts utilizing available promotions and discounts to obtain the lowest

cost and to maintain best profitability.

● Keep clients apprised throughout the entire repair process of changes and updates.

● Create employees schedules to ensure coverage for customers while staying within budget.

● Supervise maintenance and updates on all shop equipment.

● Assist technicians when required to guarantee proper and punctual repair.

● Balance financial End of Day procedures.

● Oversee continuous technician training to ensure up to date Certifications and Licenses

MARCH 2017 – SEPTEMBER 2017

SERVICE MANAGER, SOUTH HANOVER AUTOMOTIVE

JUNE 2015 - FEBRUARY 2017

SERVICE MANAGER, ZIMMERMAN AUTO REPAIR

JULY 2013 - JUNE 2015

SERVICE/STORE MANAGER, HOGAN & SONS GOODYEAR PURCELLVILLE

JANUARY 1995-JANUARY 2012

SERVICE MANAGER, VA TIRE & AUTO (*MULTIPLE LOCATIONS)

EDUCATION

MONTH YEAR

SERVICE ADVISOR I & II, AUTOMOTIVE TRAINING INSTITUTE

Certification Received

MONTH YEAR

SERVICE ADVISOR ADVANCED SALES, AUTOMOTIVE TRAINING INSTITUTE

Certification Received

SKILLS

Employee Training

Complex Problem Solving

Effective Communication

Consistently meet and exceed weekly goals and expectations.

Superior Communication Skills

Creation of Policy/Program Development

ACTIVITIES

I’m fond of working on challenging projects. I enjoy camping and fishing. I very much enjoy spending time with my loved ones, there’s nothing more important than family. I have volunteered for the Boy Scouts starting in 2013.

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