Customer Service Security Operations
Resume:
Maudelyn Gene
York, PA 17402-7317
*************@*****.***
Objective
Dedicated and reliable professional with diverse experience in accounting, customer service, and security operations. Seeking a position in the security field to leverage strong communication skills, attention to detail, and commitment to maintaining a safe environment.
Key Qualifications
Proven experience in security and customer service roles. Skilled in handling responsibilities with precision and professionalism. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and QuickBooks. Multilingual:
Creole (Native)
French (Professional proficiency: read, spoken, and written) English (Proficient)
Education
Lycée Charles Magne Peralte – St-Michel de l’Attalaye Secondary Studies (2011–2018)
Alliance Centre de Formation Professionnelle et Technique Professional Training in Accounting and Administration (June 2020 – June 2022) Professional Experience
Metro One Security – Security Guard (March 2024 – Present) Ensured the safety and security of premises through regular patrols and monitoring. Responded to security incidents promptly and professionally. Assisted with access control and maintained detailed incident reports. FedEx – Driver Assistant (September 2023)
Supported delivery drivers with efficient package delivery. Ensured packages were handled securely and delivered on time. Bel Fouchet Restaurant – Accountant & Customer Service Representative (September 2018 – May 2023)
Maintained accurate financial records and managed daily accounting tasks. Provided excellent customer service to patrons, ensuring satisfaction. Assisted with inventory management and purchasing. RGR Solution Call Center – Receptionist (June 2020 – September 2020) Managed incoming calls and directed them to appropriate departments. Maintained a welcoming and professional environment for visitors. Four Seasons Home Care – Caregiver (March 2024)
Provided compassionate care to clients, ensuring their safety and well-being. Certifications and Training
2021: Certificate in Communication
2022: Certificate in Entrepreneurship
2023: Security License and Certification
2023: Home Care Certification
Technical Skills
Proficient in Microsoft Word, Excel, and PowerPoint. Knowledge of QuickBooks for accounting and financial tasks.
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