Service Representative Customer
Resume:
Frances Valencia
Rio Rico AZ 85648
520-***-****; ************@*****.***
Work Experience
Customer Service Representative, 11/23 – 12/2024
TotalMed LLC
Appleton, WI 54911
Supervisor: Angie Moncivais 505-***-****
Duties and Related Skills: Handling incoming calls and emails. I answer Customer inquiries about DHS Benefits. I assist in resolving issues related to the Client’s Case, while guiding them through the Benefits System and maintaining a positive customer experience; all while attending to DHS policies and regulations. I verify customer information, confirming personal details and transferring clients to the appropriate department.
Office Assistant, 07/2016 – 10/2023
United States Department of Agriculture – Animal and Plant Health Inspection Service-Plant Protection and Quarantine
200 N. Mariposa Road B-500
Nogales, AZ 85621
Supervisor: Nelson Semidey 520-***-****)
Duties and Related Skills: As an Office Aide for the USDA’s Animal and Plant Health Inspection Service – Plant Protection and Quarantine (USDA-APHIS-PPQ), my primary duties consist of maintaining the proper flow of incoming calls with the Nogales USDA-APHIS-PPQ staff, engaging with visitors that visit the office, which often consists of Customs and Border Protection – Agricultural Specialists as well as personnel from businesses or agricultural customers who are at the Port of Entry to receive Phytosanitary Certificates. Along with those duties, I also manage the Nogales PPQ’s filing and record systems, as well as maintaining our supply inventory and coordinating purchase request orders. Some other duties include processing all Electronic APHIS 89 Forms, with the responsibility of collecting all broker amounts due.
Additional Daily Duties Include: Assisting Entomologist Area Identifiers with pointing and pinning insects and helping the Botanist/Plant Pathologist with maintaining the Nogales Seed Collection. I also record all incoming routines and prompt interceptions from CBP-AS and finalize interception records for the identifiers AQAS.
Job Related Training: Completed Various safety trainings in a timely manner. Some completed USDA trainings include Active Shooter, Defensive Driver and Security Awareness. Became CPR/First Aid Certified.
Caregiver, 07/2016 – Present
Dependable Home Health Inc.
857 W. Bell Rd Suite #7
Nogales AZ 85621
Supervisor: Cynthia Chavez 520-***-****)
Duties and Related Skills: Home Health Services to elderly people which include, Companionship with professional compassion and care. Basic food preparation. Medication Reminders. Light housekeeping. Transportation and other errands.
Other Former Employment Experience:
-Payroll Specialist: Two (2) Years Experience (2010-2012))
-General Accounting Specialist: Eight (8) Years Experience (2001-2009)
If any more information needed on these two employments, please feel free to contact me.
Education
Business and Office Degree – Pima Community College
Outreach
May 2019 – Served as judge for the Nogales High School Senior Projects.
May 2019 – Volunteer/Presenter – Challenger Elementary School – STEM Adventure event teaching students about PPQ activities.
Awards and Skills
Two Outstanding Awards (2018-2019 USDA), Advanced Microsoft Word Award (2001 Executrain Academy), Employee of the Year Award (2002 SEABHS), Master Microsoft Excel Award (2005 Rockhurst University), Longevity Outstanding Award (2006 SEABHS).
-Other Skills on Operating Systems: Windows XP.
-Microsoft Office: Outlook, Word, Excel, Publisher and PowerPoint.
References
Nelson Semidey, Officer-in-Charge, 520-***-****)
******.*.*******@****.***
Angie Moncivais, TotalMed Supervisor, 505-***-****)
*******************@*****.***
Brent Martin, Retired CBP Officer, 520-***-****)
Contact this candidate