Client Advisor Senior
Resume:
Linnea Swenson
*************@*****.***
https://www.linkedin.com/in/linneaswenson
Mission Statement
My unwavering commitment to my clients is always top priority. Even after a sale our journey for their satisfaction never ends. They know that if they contact me at any hour of any day and that I will do anything and everything to assist them. Relevant Experience
Senior Client Advisor: Open Road BMW of Edison, Edison, NJ July 2024-Present
● Brought a portfolio of over 300 loyal BMW clientele from prior location
● Actively retain relationships with service advisors to ensure all clients have a great experience
● Recruited by the GM based on a recommendation from the BMW regional sales representative
● Coached new team members on BMW product knowledge, guest relations and client advisor best practices Senior Client Advisor: BMW of Springfield, Springfield, NJ March 2019 - April 2024
● Received the most relevant and complimentary Google reviews in the dealership
● Took on additional role as Finance Manager when needed
● Worked closely with clients to match them with the vehicle that would best support their needs
● Managed through COVID closures, never accepting adversity as a ‘No’ but rather a ‘How can we?’ attitude Client Advisor: Liccardi Ford Lincoln, Watchung, NJ July 2017 - March 2019
● Leveraged restaurant management experience to break into auto sales based on a core interest in both motor vehicles and customer service
● Established strong internal and external relationships to improve workflow and increase customer retention
● Consistently invest time in my clients by conducting a thorough needs assessment to ensure client satisfaction
● Regularly executed the final sale without assistance from the Management Team Restaurant GM Experience: Ruby Tuesday, Carmine’s of Livingston, Roselli’s 2006 – 2017
● Improved customer satisfaction by shortening wait times for both seating and meal delivery
● Turned a restaurant that had failed health inspection into a profitable location
● Successfully implemented owner’s plan for the grand opening of a new restaurant
● Established and maintained the point-of-sale computer system at various restaurants, a similar platform to CRM Key references: Additional references and summary of google reviews available upon request Long Term Client: Steve Rosenstock 917-***-****, First Time Client: Adam Katz: 908-***-****, BMW of Springfield Manager: Jack Ferreira: 201-***-****, BMW of Springfield Manager: Michael Blomgren: 908-***-****, BMW NA Regional Manager: Ania Neil: 973-***-****, BMW NA Product Specialist: Vito DeSantis: 551-***-****, Brad Vaill: Celebrity Motor Cars Guest Relations Specialist 401-***-**** BMW Springfield Product/Swap Manager: Jennifer Cameron 732-***-****
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