Customer Service Benefits Specialist

VALORI SHORT

602-***-**** ***********@*****.***

Administrative Professional

Professional Summary and strengths

Dynamic administrative professional and leader with over 25 years of experience playing a key role in attaining daily objectives and long-term goals across diverse platforms. I am strongly committed to raising quality service and productivity via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Customer Service Excellence

Receptionist with telephone etiquette

Implementing procedures & process improvements

Event planning & Coordinator

Building & recruiting multiple staffing teams

HR / Payroll / Benefits specialist

Avionte, Smartsheet’s, SharePoint, Magento, Maximo

Microsoft Word, Excel, Outlook, Proficient in appointment scheduling

Auditing, Reporting, Electronic email filing

Workday Learning, Citrix

Interpersonal and Communication

Organizational and Attention to detail

Employee Records Management

Multi-Tasker, Adaptable and quick learner

Experience

Total Med LLC Appleton, WI – Remote Jan 2024 – Dec 2024

PH TECH - Customer Service Representative

Provided comprehensive assistance to clients seeking information of benefits and resources

Support for medical benefits and Supplemental Nutrition Assistance Program (SNAP), and other state assistance services via inbound and outbound calls.

Conducted detailed assessments of client needs to determine eligibility for various assistance programs, ensuring adherence to state regulations and criteria.

Utilized a variety of databases and software systems to accurately process applications, update client records and track case progress.

Delivered compassionate, clear, and concise explanations of program requirements and benefits, addressing client inquiries and concerns in a timely manner.

Educated clients on their rights and responsibilities regarding assistance programs, promoting self-sufficiency and resourcefulness.

Collaborated with internal teams and external partners to resolve client issues and streamline service delivery.

Maintained up-to-date knowledge of policy changes, program updates, and best practices to provide accurate information and support to clients.

Demonstrated strong communication and interpersonal skills to build rapport with clients.

Ensuring a positive customer experience while maintaining confidentiality and professionalism.

TPM Staffing Services Castle Rock, CO May 2022 - March 2023

Administrative Coordinator / Staffing Recruiter

Receptionist for the corporate office, greeted all clients/customers/staff

Answered all incoming calls and responded to inquiries from clients/customers/staff

Managed/Supervised/Recruited/Staffed and Interviewed for events and all job orders

Maintained database and contact lists to keep important contact information accurate and up to date

Trained employees and new hires on the onboarding process and system

Completed payroll during absence of payroll manager, along with assisted completing garnishments, employment verifications and uploading confidential personnel documentation

Assisted management with special projects to complete all tasks by deadlines

Pikes Peak International Raceway Fountain, CO Jan 2020 - May 2022

Personnel Director

Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Creating/Building staffing teams for multiple departments for events of up to 10,000.00 people

Hiring and managing all new hire and temp personnel

Recruiting, Staffing and On-boarding for all events

Tracking timesheets and reporting for payroll, including the staffing agencies

Scheduling and coordinating all staff personnel

Ordering supplies and maintaining the daily cleanup of the property

Supported production manager and team for events

TPM Staffing Services Castle Rock, CO July 2018 - Dec 2020

Administrative Coordinator

Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

Maintained office calendars to track important dates and deadlines.

Provided excellent customer service, greeted all incoming customers and clients

Scheduled new hires with onboarding for interviews and follow up. Tracked employee bonus program

Processed new customer orders, supported recruiting team and staffed/filled orders when needed

Supported payroll/finance team with employment verification and other requests

Organized, supervised and managed teams for events

Maintained inventory and ordering of all office supplies

Administration Assistant – Const.Dept Allstaff Services Inc Southwest Gas AZ July 2017 – July 2018

Recruiting Coordinator Integrity Staffing Inc AZ Oct 2015 – Aug 2017

Production Assistant Allstaff Services Inc Mesa Arts Theater AZ Oct 2014 – June 2017

Administrative Assistant Allstaff Services Inc Shamrock Dairy AZ Oct 2013 – Sept 2015

Education

Agua Fria High School - Diploma Goodyear, AZ

Phoenix Community College - Dance/Theater Phoenix, AZ

Mesa Community College - Dance/Theater & Business Administration Mesa, AZ

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