Customer Service Representative
Resume:
Sharonika Hill
Texarkana, TX *****
***************@*****.***
Willing to relocate to: Bowie County, TX
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TURBOTAX (Through SITEL, NOW CALLED FOUNDEVER)-Texarkana, TX April 2025 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Assistant Manager
Dairy Queen-Omaha, TX
March 2018 to Present
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
Shipping and Receiving
Lowe's Home Improvement-Mount Vernon, TX
November 2017 to February 2018
Stack boxes on a pallet. Scan boxes. Put boxes on a conveyer belt
• Maintained accurate inventory records through regular cycle counts and reconciliations, minimizing stock discrepancies by XX%
Cook/Prep
Nursing home-Omaha, TX
June 2012 to September 2016
Cook and serve the patients
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Maintained a clean and organized work area, adhering to sanitation regulations Custodian/Janitor
Paul Pewitt CISD-Omaha, TX
June 2008 to October 2013
• Collaborated with team members to coordinate schedules and assignments for optimal coverage
• Responded promptly to requests for spills or other accidents, minimizing potential hazards
• Performed daily cleaning and maintenance tasks to ensure a clean and safe environment for staff and visitors
Education
High school diploma
Paul h pewitt - Omaha, TX
August 2005 to May 2006
Certifications and Licenses
Food Handler Certification
ServSafe
Additional Information
I am very dedicated and very dependable. All the time off between work was given in advance. And they all were from me dealing with personal and family issues.
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