Low Voltage Technical Support

Ahsan Raza

320-***-**** *****.*********@*****.*** https://www.linkedin.com/in/ahsan-raza

Objective: “Highly motivated and detail-oriented Management Information Systems graduate with hands-on experience in system integration, low voltage technologies, and software development. Adept at designing and implementing low voltage systems, including security, access control, and video surveillance, with a focus on troubleshooting, system optimization, and maintaining industry compliance. Proven ability in data analysis, network administration, and technical support. Passionate about leveraging my technical expertise, problem-solving skills, and project management experience to contribute to the success of an innovative organization while further developing my career in the technology and systems integration fields”. Education:

• Bachelor of Science in Management Information Systems St. Cloud State University,

• GPA: 3.48

Work Experience:

MP NexLevel Maple Lake, MN June 2024-present

PROGRAMMER:

• Design and Implementation: Plan and implement low voltage systems such as security, access control, video surveillance, and data cabling for various projects.

• System Integration: Integrate various low voltage technologies, ensuring seamless interaction between systems such as networking, telecommunications, and building management systems.

• Troubleshoot and maintain low voltage security systems, ensuring optimal performance and compliance with industry standards for reliability and safety.

• VMS Configuration & Management: Install, configure, and maintain Video Management Systems, ensuring they integrate with other security systems and provide seamless video capture and storage.

• Access Control Management: Administer and manage access control systems, including setting user permissions, monitoring access logs, and ensuring proper credentialing and authorization processes.

• Intrusion Detection & Response: Manage and monitor intrusion detection systems, responding to alerts, analyzing data, and coordinating appropriate security actions in case of breaches.

• System Upgrades: Recommend and implement system upgrades or replacements based on evolving technology and customer needs to improve system functionality and performance.

• Security Audits & Compliance: Conduct regular security audits on video surveillance, access control, and intrusion systems to ensure compliance with company policies and legal standards.

Packaging corporation of America I ‘Falls MN Jan – May 2024 ANALYST INFO-SYSTEM INTERN

1. System Analysis: Analyze business requirements, design software solutions, and conduct feasibility studies to align with stakeholder needs. 2. Data Analysis: Manage the data lifecycle, analyze and visualize data, and develop databases to provide insights for decision-making. 3. DBA (Database Administration): Install, configure, maintain databases, optimize performance, ensure data integrity, and plan system upgrades. 4. IT Support: Provide technical support, troubleshoot hardware/software issues, and train users on IT systems and procedures. 5. Information Security Analysis: Assess security posture, identify vulnerabilities, monitor systems for threats, and recommend security enhancements. 6. Network Administration: Design, implement, and manage networks, optimize performance, and maintain network hardware and security measures. 7. System Administration: Install, configure, and maintain servers, manage user access, and implement backup and disaster recovery solutions. Husky Tech, St. Cloud, MN July 2021 -December 2023 TECHNICAL SUPPORT SPECIALIST

• Provide technical assistance to university staff and students, troubleshooting hardware and software issues both remotely and in-person.

• Install and configure software and hardware components, ensuring smooth operation of computer systems.

• Manage user accounts, permissions, and access controls in various systems and applications.

• Collaborate ongoing IT projects, such as system upgrades, network enhancements, or software implementations, by assisting in research, testing, and implementation tasks.

• Document and maintain detailed records of technical issues and their resolutions.

• Help maintain an inventory of IT assets, including hardware and software licenses. Skills:

• Data structure and Algorithm: Understanding of fundamental data structures (arrays, linked lists, trees, graphs) and algorithms.

• Software Development Lifecycle: methodologies such as Agile, Scrum, Waterfall.

• Database Management: Oracle, SQL, NoSQL

• Programming Languages: Proficiency in languages such as Python, Java, C++, JavaScript, or others relevant to the job requirements along with ability to write clean, efficient, and maintainable code.

• Web Development: Proficiency in web development technologies like HTML, CSS.

• Operating Systems: Understanding of operating systems concepts (processes, threads, memory management, file systems) including experience with different operating systems such as Windows, Linux, macOS.

• Networking Security: Knowledge of networking concepts (TCP/IP, DNS, HTTP) and protocols with understanding of cybersecurity principles

• Software Testing and Debugging: Knowledge of software testing methodologies and tools. Experience with debugging and troubleshooting software issues.

• Business Analysis: Requirements gathering, process mapping, data modeling.

• Systems Integration and Testing: Conducting integration testing, identifying, and resolving issues.

• Project Management: Planning, organizing, and coordinating project activities.

• Technical Support: Troubleshooting hardware and software issues, providing user support.

• Communication: Excellent verbal and written communication skills, ability to convey technical information to non-technical stakeholders Projects:

• Set up IDF (Cisco networking server) to ensure seamless production workflow maintenance.

• Imaged and debugged 50+ VPro PCs with Windows 11, 23H3, and company-specific software by department.

• Developed a web-based inventory management system using Java and MySQL for data storage and retrieval.

• Conducted a systems analysis for a local retail business, recommending a new point-of-sale system for process improvement. Certificates

• Genetec Security system professionally certifies Walmart PRAESENSA CX

• Intellicene Variant Certificate MS Office training certificate

• Osha safety Bosch video management

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