Service Representative Customer

MITZY PARRISH

PROFESSIONAL

America's Credit Union, Dallas, Texas

Loan Officer March 2009—January 2025

• Provided personalized financial guidance as a Member Service Representative, assessing credit, account history, and income using Symitar and Meridian Link

• Reviewed, approved, and disbursed consumer loans in accordance with credit union policies and regulations; opened new accounts and provided tailored financial solutions to support members' long-term financial well-being

• Optimized loan processing efficiency by streamlining workflows, improving approval process, and mitigating financial risk

Loan Processor April 2007—March 2009

• Reviewed and verified loan applications, financial documents, and credit reports to ensure accuracy and compliance with lending policies.

• Coordinated with loan officers, underwriters, and clients to facilitate smooth loan processing, reducing turnaround time and improving approval rates.

• Maintained meticulous records and documentation to ensure regulatory compliance, minimize errors, and enhance overall efficiency in loan processing. Teller February 2004—April 2007

• Accurately processed financial transactions, including deposits, withdrawals, and loan payments, while maintaining strict security and compliance standards.

• Delivered exceptional customer service, resolving member inquiries and educating them on financial products to enhance their banking experience.

• Ensured transaction accuracy and fraud prevention by balancing cash drawers, verifying account details, and adhering to regulatory guidelines.

Consumer Lending, Credit Analysis & Risk Assessment, Regulatory Compliance

Microsoft Office, Accuracy & Attention to Detail, Fraud Detection & Prevention, Process Improvement

Client Relationship Management, Financial Education & Advising, Communication & Interpersonal Skills

Clyde High School, Clyde, Texas 1984—1988

High School Diploma

SKILLS AND INTERESTS

Financial & Lending

Operations & Administrative

Customer Service

EDUCATION

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