Information Technology System Administrator

Steven Dyess

Information Technology Administrator

******@*****.*** • 972-***-****

www.linkedin.com/in/steven-dyess-0817435 • Forney, TX

Summary

Accomplished Information Technology System Administrator with extensive experience in maintaining robust IT infrastructures, ensuring optimal performance, and achieving high levels of user satisfaction. Expert in migrating and managing various Microsoft Admin tools, including Azure AD and M365, and adept at enabling remote access and support through platforms like Team Viewer and Ninja One. Leverage a methodical approach to inventory management and commitment to operational excellence, offering unparalleled technical support and problem-solving capabilities. Bring a history of executing strategic IT initiatives, enhancing system functionality, and driving efficiency improvements. Proven track record of delivering excellent customer service.

Certifications & Technical Proficiencies

Certifications:

CompTIA A+, Cisco Certified Network Associate (CCNA).

Platforms:

Windows OS, macOS, Microsoft 365, Azure AD, Entra AD, Office 365 Suite, Microsoft Teams, SharePoint, Intune.

Tools:

NinjaOne, TeamViewer, Zendesk, RMM Addigy, SCCM, Cisco Meraki, Fortinet, WebEx, Wrike.

Hardware:

Laptops (HP, Dell, Lenovo, MacBooks), Printers, iPads, Android/iOS devices, VOIP systems, and Video Conferencing Systems.

Career Experience

Neurolens, Coppell, TX Jan 2022 – Aug 2024

Information Technology System Administrator

Administer comprehensive IT support for 160 users across multiple locations, ensuring seamless operations and user satisfaction. Configure and manage Microsoft Admin tools, including Entra AD, Azure, M365, Defender, EAC, Intune, and OneDrive-SharePoint-Teams. Oversee setup and maintenance of office equipment, including printers, copiers, email scanning, and phone systems. Execute inventory management and provisioning laptops and Apple products while facilitating remote access through Team Viewer, Ninja One, and Splash Top. Implement and support RMM tools such as Ninja One, Addigy, and Apple Business to maintain a robust IT infrastructure.

Managed IT infrastructure single-handedly, resolving issues ranging from peripheral devices to server and network systems, improving system security and operational efficiency.

Managed hardware and software configurations across multiple locations, increasing operational efficiency by 50%

Successfully migrated Local AD to Azure AD for a 150-person organization, ensuring minimal disruption to daily operations.

Enabled 70% of remote users to self-reimage their computers through telephonic guidance, enhancing operational efficiency and reducing downtime.

Dymatize, Dallas, TX Nov 2014 – Mar 2021

Information Technology Technician

Provided desktop support for 65+ users, delivering end-to-end technical solutions for hardware and software issues. Administered IT infrastructure for a mid-sized organization, ensuring optimal performance and user satisfaction. Managed cloud architecture integrations utilizing OKTA and Microsoft Office 365, enhancing system reliability and user accessibility. Oversaw Active Directory Users and Groups, providing secure and efficient user management. Directed network VLAN administration and maintained virtual file/print servers, contributing to robust network operations. Orchestrated break/fix solutions, system administration, and strategic project planning, demonstrating a comprehensive approach to IT support.

Led migration to Office 365 E3 and implemented Microsoft Teams and SharePoint, enhancing collaboration across departments.

Administered Active Directory (Windows 2016) and OKTA integration, ensuring seamless user management across platforms.

Maintained Cisco Meraki switches.

Military Experience

U.S. Army

Parachute Rigger (MOS 43E)

Supervised packing, repair, and maintenance of parachutes. Ensured operational safety with a strong focus on attention to detail and problem-solving in high-pressure environments.

Education & Professional Development

Cisco Certified Network Associate, Cisco Network Academy Program

Dallas College El Centro Campus

Coursework towards Associate of Computer Science

Arizona Western College

Local Area Network Basic Router Configuration

Dallas College El Centro

Awards

Dell Skill Achievement Award – Dell EMC

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