Customer Experience Service

Karen Caringi

Peoria, AZ ***** 602-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated moving professional with knowledge and background in the moving industry. Skilled in working under pressure and adapting to new situations, changes, and challenges. Organized, articulate, dependable, and successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals. Successful coordinating and managing multiple local and interstate moves at once. Dedicated to exceeding customer and agent expectations at each and every opportunity and a passion for developing and maintaining those relationships and partnerships. Have a clear understanding of the moving industry as a whole, with a motivation to continue to learn, grow and excel in the industry.

SKILLS

Multi-tasker

Team Player

Attention to detail

Shipping and receiving

Excellent customer service

Administrative support

Creative problem solving skills

Materials handling and transport

Scheduling Proficiency

Time management

Proficient in Excel, Word, Power Point, Outlook, Movers Suite and More.

WORK HISTORY

INTERNATIONAL MOVE MANAGER-INTERNATIONAL OA/DA COORDINATOR 10/2022 to 01/2025

Suddath Relocation – United Van Lines & Atlas Van Lines, Phoenix, AZ (Remote)

Responsibilities encompassed the oversight of all international relocation services across 17 different Suddath agencies, from Washington, California, Texas, Florida, North Carolina, and Minnesota

Complete management and coordination for all international origin and destination (OA/DA) moves from initial planning to final completion

Developed and implemented new policies and procedures for tracking and recording new international moves, streamlining the process for all Suddath agents

Received 100% satisfaction rating on international coordination with one of our top agents, for over 22 months – a marked improvement from previous performance

Worked directly in collaboration with our operations departments and dispatchers on a daily basis, ensuring seamless origin and destination services for all of our customers

Proactively Investigated and resolved discrepancies and customer complaints efficiently, contributing to high levels of client and agent satisfaction

Responsible for reviewing paperwork after the cocompletion of services and responsible for creating and proper billing to agents for our services

Monitored flow of pre and post move paperwork and directed information to appropriate departments

Responsible for managing all inbound and outbound shipments and ensuring all loading/unloading, paperwork, and billing processes

Coordinated schedule changes with operations for optimal coverage of daily workloads and adapting promptly to last minute changing demands and services

LOCAL OPERATIONS MANAGER-OA/DA COORDINATOR 05/2012 to 12/2014

Mayflower Van Lines - Dircks Moving And Logistics Phoenix, AZ

Employee of the Year 2013

Oversaw a motivated local crew of over 50 employees, including warehouse personnel

Developed and maintained relationships with customers and agents through account development

Led improvement initiatives to advance operational efficiencies and increase revenue

Coordinated and oversaw local and interstate moves from beginning to end

Responsible for accurate paperwork compilation and completion including bill of ladings, inventory, and valuation

Integrated warehouse operations with existing and new business processes to improve efficiency and productivity

Directed activities of staff performing repairs and maintenance to equipment, vehicles and facilities with DOT requirements.

Created and Maintained access databases for training, tracking, and quality reporting

LOCAL DISPATCH MANAGER-CUSTOMER SERVICE 01/2010 to 05/2012

Atlas Van Lines, Atlantic Relocation Phoenix, AZ

Performed daily route planning for drivers and crew on local and interstate transportation work orders

Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.

Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Monitored flow of paperwork and directed information to appropriate departments.

Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Coordinated repairs to vehicles to maintain fleet operations.

LOCAL DISPATCH, OA/DA, O&I, INT'L AND MILITARY 09/2008 to 01/2010

Horizon Moving Systems United Van Lines Phoenix, AZ

Loaded and unloaded trucks with customer possessions or merchandise

Coordinated all OA/DA, military, O&I and international moves from beginning to end

Directed investigations to verify and resolve customer or shipper complaints and resolve them in a timely manner

Monitored flow of paperwork and directed information to appropriate departments.

Received new orders, prepared documentation and assigned personnel.

Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Responsible for vehicle compliance and driver hours compliance with DOT

Trained new staff on job duties, company policies and safety procedures for rapid onboarding

PROFESSIONAL MOVER, DRIVER, CREW LEAD 05/2003 to 10/2008

Reynolds Transfer And Storage United Van Lines Madison, WI

Loaded and unloaded trucks with customer possessions or merchandise

Conducted in-depth inspections of both incoming and outgoing shipments to support inventory and quality assurance

Collected COD customer payments daily and kept detailed documentation for all orders

Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.

Operated moving truck safely to deliver items to destination without nicks or scratches.

Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Completed all necessary paperwork including Bills of Lading, Inventory, and Valuation with knowledge to explain each

EDUCATION

University of Wisconsin LaCrosse, LaCrosse Wisconsin

Unigroup University, St Louis, MO

High School Diploma 06/2003

Verona Area High School, Verona, WI

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