Business Analyst Azure Data

SHEFALI

THAKRAL

EXPERIENCE

Business Analyst **/2021 - 09/2024

TTX Company Chicago, IL

Led the enhancement initiative for the Billing and Equipment applications, delivering over 200 upgrades that reduced the backlog by 50% and improved customer satisfaction by 35%

Documented detailed functional and non-functional specifications for migrating 5 TB+ of data from on-premises systems to Azure Cloud, optimizing report performance by 15% post-migration. Collaborated with business users to validate data accuracy on the Azure Data Lake and ensure seamless adoption of 50+ critical reports, resulting in improved usability and operational efficiency

Collaborated with Finance stakeholders to automate manual Excel-based reports in Power BI, saving 40+ hours per month by reverse-engineering existing reports, documenting data sources and derived fields, and ensuring accurate and scalable dashboard design

Managed complex stakeholder dynamics in a stalled Mobile Device Management project by creating smaller, focused working groups to minimize off-topic discussions, streamline decision-making, and reignite project momentum.

Created a comprehensive vendor evaluation framework to assess technical, financial, and operational capabilities for selecting an automation testing platform, ensuring informed decision-making and alignment with business needs.

Introduced sprint ceremonies to a Kanban-based Data project, resulting in a 25% increase in team velocity

Business Analyst 10/2017 - 11/2019

Avalon Risk Management Elk Grove Village, IL

Built 50+ production reports using T-SQL and SSRS, reducing report generation time by 30%

Worked with business users to develop new report requirements, changes to existing reports, and identifying and troubleshooting reporting errors. Led requirements review sessions with end-users, SMEs, and developers, aligning business goals with IT deliverables

Reduced claim resolution turnaround time by 86%, improving partner satisfaction

Business Analyst 06/2015 - 12/2015

Apple Sunnyvale, CA

Performed gap analysis, identifying key areas for improvement that resulted in 10% project time reduction

Created functional specifications for the SAP Sales and Distribution module by interacting with technical teams and business stakeholders Conducted meetings to define scope, resolve issues, and plan design and development phases

EDUCATION

Master of Business Administration of

Business

06/2014

DePaul University Chicago, IL

M.A. English Literature 06/2012

University of Delhi New Delhi, India

SUMMARY

Business analyst with 7 years of

experience in the Insurance and

Railroad industry. Adept at

translating business needs into

actionable insights, driving process

improvements, and managing

cross-functional teams. Proven

track record of optimizing business

performance through data-driven

strategies, cloud migration, and

stakeholder management.

SKILLS

Agile methodologies SQL

Cloud Migration Tableau

Stakeholder Management JIRA

SDLC UAT Quality Assurance

User stories Wireframes

Strategic Thinking Reporting

Problem Solving

CERTIFICATION

Professional Scrum Master 1

(PSM1)

Microsoft Azure Data

Fundamentals Certification

The Complete Oracle SQL

Certification

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