Network Engineer Information Technology
Resume:
Andy Gyasi
****.*****@*****.***
IT Network Engineer Information Technology Support
A dedicated Network Administrator that specializes in network monitoring, network administration, and configuration to support growing business. A team player with a strong combination of technical, analytical, and organizational expertise.
CORE QUALIFICATIONS
Customer Support & Support
Software & Hardware Installation
Ticketing System (ServiceNow)
Virus Detection, Removal & Protection
Team Management
Mac OS & Windows
Network Monitoring
Cisco Switch Configuration
Cisco Router Configuration
LAN & WAN Troubleshooting
Routing Protocols
System Security Documentation
SOFTWARE
Microsoft Suite: Excel, Outlook, PowerPoint, Word, Microsoft Teams
Active Directory (AD)
Solarwind Orion
Antivirus Scans: Norton 360 & McAfee
PC Cleaner Software: CCleaner, Advanced SystemCare, & Norton Utilities
Remote Access Software: GoToAssist, Dameware, & Team Viewer
PROFESSIONAL EXPERIENCE
CENTURYLINK COMPANY 02/2020- Present.
IP & System Engineer- Bromfield, CO
Monitoring the organizations LAN and WAN using the Solarwinds Orion monitoring tool.
Ability to identify and resolve various TCP/IP network related issues.
Troubleshoot network related issues by using the OSI Reference Model as a guide.
Experience with the use of networking tools such as pings, traceroute/tracert.
Ability to configure Cisco static and dynamic routing protocols.
Ability to convey accurate, detailed information verbally or in written form.
Strong teamwork and interpersonal communication skills; verbal and written.
Ability to organize, prioritize issues and multitask.
Troubleshot routing protocols such as EIGRP, OSPF and BGP
Responsible for configuring network technologies such VLAN’s, STP, Etherchannel, 802.1Q encapsulation on trunk ports, Inter-vlan routing, etc
Provide technical support and guidance to end users.
Set up and maintain internal and external networks. Diagnose, resolve, install and configure: desktop, server and network hardware.
LPN Tek Solution 03/2016–02/2020. Help Desk Technician – Arlington, Virginia
Successfully executed 90% of repair, installations and configurations of desktop and laptop computers (Dell and HP)
Awarded employee of the month for effectively and consistently opening tickets using ServiceNow and ensuring satisfactory closure and follow-through.
Recognized for in-depth understanding and providing support structures utilizing regional network administrators and central support to assist when necessary.
Provided various client services by creating new user account and setting access limitations on various work applications.
Assisted in issuing RSA and Okta verify software tokens and Web Administrations of User Accounts.
Specialized in managing Remote Access software: Dameware, GoToAssist and TeamViewer.
CERTIFICATIONS
COMPTIA Security +
CCNA Routing and Switching – in progress
Contact this candidate