Support Engineer Technical

Contact

*****.***********@****.***

www.linkedin.com/in/tyler-chernosky (LinkedIn)

Top Skills

Software Troubleshooting

Help Desk Support

Customer Experience

Certifications

Network Security Course

Python for Security Course

Linux Security Course

Cloud Security Course

Introduction to Cyber Security

Tyler Chernosky

Premium Technical Support Engineer @ Barracuda

Troubleshooting, Customer Relationships, Delivering Results Grand Blanc, Michigan, United States

Summary

At Barracuda, where I've been a Premium Support Engineer for over 2.5 years, we are dedicated to safeguarding communication through our advanced email protection systems. My certified cybersecurity knowledge, coupled with my adept problem-solving abilities, enables me to effectively resolve a wide array of technical challenges that our diverse customer base faces daily.

Skilled in data analysis and customer relationship management, our team leverages tools such as Microsoft Excel, Google Sheets, and Salesforce to deliver top-tier service. Coordinating and managing up to eight meetings per day, I ensure that our operations progress with precision and efficiency, reflecting our collective commitment to security and client satisfaction.

Experience

Barracuda Premium Support Technical Engineer

September 2021 - Present (3 years 8 months)

Ann Arbor, Michigan, United States

• Effectively resolved a diverse range of customer issues daily, troubleshooting our proprietary email protection systems.

• Applied advanced problem-solving skills to address and resolve a broad spectrum of technical challenges.

• Coordinated and managed 4-8 daily meetings, ensuring they proceeded in an organized and timely manner.

• Supervised team members, providing guidance on service-related queries and delivering time-sensitive responses.

• Proficient in the use of Microsoft Excel and Google Sheets for data analysis and reporting.

• Experienced in managing customer relationships and workflows using Salesforce.

• Conducted daily maintenance tasks for Microsoft 365, specializing in troubleshooting and resolving email-related issues.

• Utilize a wide variety of Salesforce tools and integrations from making notes to connecting cases to bugs tickets

Panera Bread

Delivery Driver Team Lead

March 2018 - March 2021 (3 years 1 month)

Ann Arbor, Michigan and Flint, Michigan

Assembled and delivered orders promptly and safely throughout Ann Arbor and Flint, Michigan.

Trained new delivery drivers, ensuring smooth operation of the delivery system.

Addressed customer complaints regarding incorrect orders, providing satisfactory resolutions.

Liaised with management to ensure driver satisfaction and addressed any concerns.

Communicated with tech support to resolve issues related to the delivery system.

College Nannies, Sitters and Tutors

Nanny

September 2016 - September 2019 (3 years 1 month)

Ann Arbor, Michigan, United States

Provided safe and nurturing care for children in their homes. Managed daily routines, including meals, playtime, and educational activities. Assisted with homework and transportation needs.

McDonald's

Crew Trainer

2015 - 2018 (3 years)

Fenton, Michigan, United States

Delivered exceptional customer service: Waited on customers at drive-thru and front counter, ensuring accuracy and efficiency.

Ensured operational excellence: Prepared food, stocked inventory, and maintained a clean work environment.

Empowered new team members: Developed and delivered training programs for new hires.

IO Software

Information Technology Technician Intern

February 2014 - August 2016 (2 years 7 months)

Flint, Michigan, United States

Provided technical support: Troubleshot customer computer issues, diagnosed problems, and offered solutions.

Communicated effectively: Interacted with upset customers to understand their needs and explain technical concepts in clear language. Documented customer interactions: Maintained accurate records of customer issues, repairs, and recommendations.

Education

University of Michigan College of Engineering

Certification, Cyber Security Digital Skills · (2020 - 2021)

Mott Community College Information Technology · (2019 - 2020)

Eastern Michigan University General Studies · (2016 - 2018)

Grand Blanc Community High School · (2012 - 2016)

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