Customer Service Representative

TAMIKA BREWER

Wilmerding, PA ***** 412-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Experienced customer service professional with a strong background in administrative support, client relations, and resource management. Skilled in problem-solving, team coordination, and operational efficiency. Passionate about delivering high-quality service, fostering positive relationships, and ensuring customer satisfaction. Reliable, adaptable, and dedicated to exceeding expectations through effective communication and proactive solutions. SKILLS

- Customer Service & Client Relations

- Administrative Support & Scheduling

- Team Collaboration & Leadership

- Problem-Solving & Conflict Resolution

- Staff Supervision & Training

- Compliance with Safety Standards

- Facility Cleaning & Maintenance

- Microsoft Office Suite (Word, Excel, PowerPoint)

- Database & Payroll Software Management

- Online Booking & Scheduling Platforms

- Strategic Planning & Resource Coordination

- Quality Control & Process Improvement

WORK EXPERIENCE

Customer Service Representative

Family Dollar Pittsburgh, PA 05/2018 - 12/2021

- Assisted customers with purchases, inquiries, and issue resolution.

- Processed transactions accurately and maintained financial accountability.

- Stocked and organized merchandise, improving inventory efficiency. Front Desk Clerk

Holiday Inn & Suites Pittsburgh Greentree Pittsburgh, PA 05/2019 - 06/2021

- Managed guest check-ins, check-outs, and reservations efficiently.

- Processed payments and maintained accountability for cash drawer balances.

- Resolved guest concerns professionally, ensuring high satisfaction levels. Customer Service Representative / Driver

Sierra Transportation Pittsburgh, PA 10/2017 - 03/2021

- Provided travel schedule information and assisted with itinerary planning.

- Ensured passenger safety by following traffic laws and company policies.

- Maintained vehicle cleanliness and conducted routine safety inspections. Janitor

Lucre Inc Pittsburgh, PA 07/2018 - 11/2020

- Performed daily cleaning tasks, including vacuuming, sweeping, and sanitizing surfaces.

- Ensured a safe and sanitary workplace by following proper cleaning procedures. Delivery / Customer Service Representative

National Home Modifications Pittsburgh, PA 01/2010 - 11/2017

- Scheduled and coordinated deliveries of home modification equipment.

- Acted as a liaison between customers and drivers to ensure timely service. Dietary Aide

Kane Regional Nursing Center Pittsburgh, PA 01/2007 - 01/2013

- Prepared and delivered meals in compliance with dietary regulations.

- Ensured food safety through proper storage and sanitation procedures. EDUCATION

Computer Science Certification

Community College of Allegheny, Pittsburgh, PA 08/1996 GED

Langley High School, Pittsburgh, PA 06/1994

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