Information Technology Customer Service
Resume:
Fredric R. Black
Information Technology Specialist 1
SKILLS
Obtained Associate in Science with Honors in Network Design from Los Rios Community Colleges
• Excellent troubleshooting skills
• Comprehensive communication skills (written & verbal)
• Excellent documentation ability
EDUCATION
07/07 to 12/09- Sacramento City College – Sacramento, CA Associate in Computer Science/ Network Design
Achievements: Honors
3/01 to 5/02 - MTI College of Business and Technology - Sacramento, CA Diploma - Microsoft System Engineering Program
Achievements: Honor Roll
EXPERIENCE
07/09 to 07/24
CA Employment Development Department – Sacramento, CA Duty Assignments include the following: System Administration and in-person desktop support, as well as remote support via phone & email for Win 10/ 11. Experience troubleshooting/ managing users active directory file and folder permissions, imaging, deploying and troubleshooting desktop PC and providing support for network printer connectivity issues. Troubleshooting Microsoft Office applications (M365,Word, Excel, PowerPoint, etc.) and assisting with Azure based application troubleshooting. Fred Black
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2
Fredric R. Black
Information Technology Specialist
05/09 to 07/09
Murphy, McKay & Associates, Inc. – Sacramento, CA
Relocation Technician
Duties: Inventory and pack client’s desktop workstations. Unpack and restore desktop workstations and phone systems. Resolve client workstation setup issues. 03/06 to 07/06
HeraklesData – Sacramento, CA
Network Technician
Duties: Assisted customers with the deployment of network equipment. Preformed tape back-ups of data as requested. Constructed co-location cage spaces for customers. Preformed routine tasks as requested by client, i.e., reboot, minor configuration changes.
10/05 to 03/06
RagingWire Enterprise Solutions – Sacramento, CA
Help Desk Technician
Duties: Maintained network administration of user accounts Add/Delete/Change, troubleshooting network and user issues, submit and resolve trouble tickets for International Data Storage Solution - monitored sever network connectivity and collaborated closely with engineers to maintain premium service to customers. 3/00 to 1/04
EarthLink Inc. -Sacramento, CA
Senior Technical Support Representative
Duties: Maintained accurate documentation of problems and resolutions related to troubleshooting dial-up, DSL and cable Internet connections. Assisted with various vendors, via cooperative testing, to resolve connectivity and throughput issues. Assisted customer with configuring supported applications; in addition to providing team training presentations explaining various aspects of Internet communication and industry standards.
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