Customer Service Security Guard
Resume:
ONIYAH MCKINNIE-DAGGS
773-***-****, ***********@*****.***, Chicago, US, IL, 60649
SKILLS
• Organization and Multitasking
• Time Management
• Problem Solving
• Attention to Detail
• Adaptability
• Customer Service
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. EXPERIENCE
Administrative Manager, Jan 2024 - Current
Blissful Art & Design LLC., Chicago, Illinois
Defined, analyzed, and documented statistical data to assist in determining best practices.
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Assigned tasks to associates, tracked progress and updated clients to facilitate administrative operations.
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• Liaised between staff, customers, and vendors to streamline flow of information. Organized supplies based on expected demands and specific department requirements.
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Security Guard, Jul 2023 - Jan 2024
Allied Universal Security Services, Chicago, Illinois Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public
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Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report
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Used initiative and independent judgment within established guidelines to respond appropriately to security situations
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• Monitored CCTV feeds of building and grounds.
Customer Service Representative, Jan 2021 - Mar 2023 Italian Fiesta Pizzeria, Chicago, Illinois
Trained new Customer Service Representatives on company policies, procedures, and best practices.
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Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
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• Managed customer calls efficiently in fast-paced call center environment.
• Anticipated needs and resolved problems to keep customers happy. Cashier Team Lead, Jan 2021 - Jan 2021
Walgreens, Irving, Texas
• Kept well-stocked cashier lanes and store shelves to promote strong sales
• Counted the cash in the register drawer at the start and end of each shift
• Greeted customers with a smile and offered prompt and dedicated assistance. Provided guidance to cashiers regarding promotional offers, discounts, and loyalty programs.
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EDUCATION
High School Youth Connection Leadership Academy, Chicago, IL, January 2022 REFERENCES
Ms. Belinda Makle
Italian Fiesta Pizzeria
Ms. S. T. Thomas
Blissful Art & Design LLC.
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