Customer Support Sales Representative
Resume:
JILL BOETHIG
GLEN GARDNER, NJ **826
EMPLOYMENT: HOLLAND TOWNSHIP SCHOOL
School year 2005 Teacher Aide - K-8 (Special Education) Current
Support Teacher and Student(s) in classrooms and specials Provide 1-on-1 aide to student(s) by providing academic support, testing student, correcting tests/homework Modify classroom work for students with IEP’s
Manage classroom when teacher is out of classroom
Implement student behavior plan w/teacher’s assistance Trained in “Handle with Care” restraint
Trained in Wilson and teach student using Wilson
Worked in ESY program
Work in MD (multiple disabilities) classroom
Work with Autism, ED and ADHD students
Work under/with Behaviorist
April 1991-2003 DENDRITE INTERNATIONAL
Senior Customer Support Representative
● Trained 500 Sales Representatives initially on computer software/hardware.
● Phone support for all Sales Representatives, District Managers and Regional Business Directors
● Support various other third party software/hardware
● Developed training materials
● Troubleshoot hardware/software for entire sales force Aug. 1989-91 JENNINGS, ENSTRAND & HENRIKSON
Supervisor Word Processing/Training
● Insured complete knowledge of computer system
● Proved professional development for staff (7) by conducting training meetings
● Defined and designed standards and procedures for the Idepartment
● Interact with all levels of firm employees (135) to insure proper performance of department
● Trained new employees, offered refresher course to current employees
● Created and maintained user manuals and handouts July 1987-85 AREY JONES
Customer Support/Sales Representative
● Covering all of San Diego county
● Primary functions were to support and train end-users on marketed equipment
● Prepared, conducted, and coordinated demonstrations and training seminars for sales representatives
● Liaison with IBM and Arey Jones Marketing/Support Department
Sales Representative
● Sold Facsimiles, Word Processors/Computers
● Schedule and coordinated all activities in the selling cycle (canvassing, appointments, demonstrations and closings)
Feb. 1985-1987 MINOLTA CORPORATION
Regional Support Manager
● Manage and oversee support representatives at Minolta dealerships on Word Processing/Computer system
● Trained dealership customer support and sales
representatives on equipment
EDUCATION: Montclair State University, N.J. – 1982 Graduated Bachelor of Science G.P.A. 3.0
Office Systems Administration/Business Administration Middlesex County College, N.J. – 1980 Graduated
Associates Degree G.P.A. 3.0
Office Systems Technology
ACTIVITIES CERT (Comm. Emergency Response Team) member Volunteer coach for Holland Township X-Country team Asst. Coach (Holland Township) girls Lacrosse team
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