Real Estate Client Support

A B O U T M E

ALICIA C. NORMAN

CONTRACT MNGR/SENIOR PARALEGAL

OBJECTIVE

Corporate Legal and Compliance Professional of sixteen years with leadership experience looking to expand her leadership expertise, contract drafting, negotiation, and legal skills. Proven knowledge of managing teams, document repository’s, major-purchase order agreements, labor contracts, files, service completion and court dockets. Providing operations support, legal research training, legal and client support, interpreting legal terminology, researching real estate, and statutory law to interpret relevancy. Using DocuSign, PDF Filler/Redlining, Sharepoint, Excel, Zoho CRM, Vista, Legacy and Citrix, and CRM tool to manage contract data and drafting. Drafting and reviewing (NDA) non- disclosure agreements, vendor and sub-contractor

agreements, government pleadings/forms, regulatory compliance, and reviewing Pleadings. Managing Vendors and Providers.

EXPERIENCE

REMOTE CONTRACT SPECIALIST/MNGR

(September 2023-Dec. 2024) @ Divisions Maintenance Group

● Ensured compliance with the procurement process and the terms and conditions of all agreements, reviewing and approving Provider certificate of liability insurance, Workers Compensation, and all exhibits of the agreement;

● Approved and processed all customer accounts and provider contracts; bulk contract uploads through excel and Citrix contract management software;

● Reviewed and redlined statement of works, master purchase agreements, and all site-specific requirements for landscaping, snow removal, snow plowing, lot

sweeping, emergency plumbing, electrical services as set forth in the agreement;

● Produced Amendments to Service Agreements when

appropriate; Training on the new Divisions Maintenance contract and sales systems;

Senior Legal professional of 16 years

who enjoys drafting contracts and

Motions. Skilled in editing and civil

litigation, government contract

drafting, and leadership.

Experience at successfully

managing multiple small, medium

to large sized prime contracts and

new business proposals

simultaneously.

C O N T A C T

**************@*****.***

linkedin.com/in/alicianorman

MIAMISBURG, OH

E D U C A T I O N

INDIANA WESLEYAN UNIVERSITY

BACHELOR OF SCIENCE IN

ORGANIZATIONAL LEADERSHIP (4.0.

GPA)

December 2024

CINCINNATI STATE TECHNICAL AND

COMMUNITY COLLEGE

ASSOCIATE OF TECHNICAL STUDIES

PARALEGAL

May 2019

● Entered and ensured compliance of billing rates, customer rates, terms, scopes, invoices; compiling service start and end dates, billing dates, services performed per site, and the provider terms;

● Monitored and managed canceled contracts with the executive teams; Developing and coordinating meetings with National account teams, Directors and sales Agents;

● Conducted intake interviews; Developed and coordinated meetings with National account and Sales Operations team members, Directors, District Managers;

● Maintained and organized database of all licenses, permits, and regulatory approvals;

● Drafted Process Manuals for Contract Specialists. BANKRUPTCY PARALEGAL

(July 2021-January 2023) @ Brock & Scott, PLLC

● Adopted a systemic approach to identify, analyze, and bring about improvement in the existing business processes for the purpose of optimization and meeting quality standards;

● Analyzed and organized debtors’ financial histories, escrow analysis’, bankruptcy pacer, dockets, claim registers, loan modifications, filed notices, and proof of claim documents to file pleadings timely and efficiently;

● Managed bankruptcy files from open to close, gathering case exhibits from multiple sources, prepare Notice of Payment Changes, Notices of Transfers, Transfer of Claims, Post-petition Fee Notices, update cases, and perform assigned tasks;

● Cross trained in New Jersey, Philadelphia Foreclosure, and Collections to assist with department needs. Closed and billing files after all invoices received;

● Uploaded documents to client for pre-approval and working directly with clients to provide status updates for myself as well as my team members;

● Achieved 131 % of company goal with team support. CONTRACT SPECIALIST/OFFICE MANAGER

(March 2020-July 2021) @Hamilton County, Ohio

● Contracts Specialist and liaison between Hamilton County Prosecutor and Contractors while drafting, editing, reviewing Title insurance, County Maintenance,

Engineering, Stadium and Operating Service

Agreements/Contracts for Hamilton County. Managing Major Purchase Order Agreements, basic Agreements

collaborating with accounting to ensure sufficiency, and preparing ITB Agreements for government proposals;

● Managed, initiated, and tracked contracts by

coordinating in-person and virtual meetings with Hamilton County Prosecuting Attorney, Vendors, and Managers to obtain specifications, insurance documents, and exhibits to incorporate. Managed all signed Agreements until the execution process is complete. In addition, closing out all contracts when all documents are obtained. Distributing to all parties;

● Approved and signed invoices and submit to accounting for processing, budget material prep.;

● Supervised, trained, performed office manager functions to team members as required by Director.

CORPORATE PARALEGAL/CONTRACT

SPECIALIST

(March 2019-February 2020) @First Financial Bank

● Provided overall administrative and paralegal support to Bank VP & Corporate Counsel. Contract manager review of standard agreements (e.g., nondisclosure agreements) MSA’s, Confidentiality Agreements, Estate Planning; Trusts, and POA review; support early-stage contract negotiations under the supervision of counsel; prepared legal and general correspondence;

● Provided Project Management to ensure compliance with local and federal applicable laws. Managing expenses, monthly, and quarterly budgets. Compiled data to create charts of year over year spend. Running reports.

Consolidated GL reports, creating new Legal tracker reports and charts with spending patterns based on current performance;

● Drafted and filed agency filings and provided support for inquiries from state and federal regulators;

● Supported general counsel and legal/compliance

teams in providing guidance on regulatory matters;

● Contacted court when appropriate.

SENIOR PARALEGAL

(2016-2017) @Gerner & Kearns Law Office

● Provided paralegal support to attorneys while assisting w/ legal preparation. Drafting Motions, Summary Judgments; and reports; Comply with rules of court, and legal procedures for clients. Managing invoices when filing of Judgment is obtained. Providing client with file updates. Scheduled hearings with the court; Managed Attorney files; prioritized, organized calendars, mail; E-Filing, & mailed Pleadings.

COMMUNITY INVOLVMENT

BIG BROTHER AND SISTER

VOLUNTEER/ADVISORY BOARD MEMBER

(2020-current)

SKILLS

Sales

Customer Service

Training/Supervision

Paralegal

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