Customer Service Representative
Resume:
Ivette Franqui
Customer Service
*****************@*****.***
Port Orange, Fl 32129
OVERVIEW
Experienced customer service representative, looking to obtain a remote call center position where I may display my excellent customer service and people skills EXPERIENCE LightHouse Works 05/2022-present Case manager
• To effectively take applications, research cases, verify and communicate what is needed for approval of benefits.
• Find and locate methods for assistance.
United Healthcare 06/2021 - 12/2021 Customer service
• To offer assistance to all callers new or existing in creating an account or questions in regards to accounts or benefits.
• Locate and find medical services or providers within a certain distance of the caller to obtain possible medical service.
Food And Drug
Administration
01/2012 - 12/2020 Team manager
• Take after hour emergency supervisor calls, in regards to side effects, recalls, complaints, emergency investigational drugs, suicide, meat products etc.
• Audits, training, schedules, monitor calls, coaching, hiring etc. EDUCATION Keiser University
2022 - 2023 Associates in Nursing
• Completed prerequisites towards Associates in Nursing. State Of Florida
2023 - 2023 American Association of Notaries
• Mobile Notary Public
SKILLS Customer service / Communication / Problem solving
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