Salesforce Developer Service Cloud
Resume:
Rohini Wagh
:**************@*****.***
Linkdin Trailhead
Professional Summary:
Experienced Salesforce Developer with over 6 years of expertise in Salesforce CRM, specializing in Salesforce Configuration, Customization, and Apex Development. Proficient in gathering requirements, leading discussions with teams, and managing project activities through tools like JIRA. Extensive hands-on experience in designing and implementing Apex classes, triggers, Visualforce pages, Lightning Web Components (LWC), and Einstein Bots, as well as leveraging Salesforce APIs for seamless integration. Skilled in asynchronous processing using Batch, Queueable, and Schedulable Apex approaches, and adept at managing complex workflows, validation rules, email templates, and process builders.
Well-versed in migrating Salesforce Classic pages to Lightning, developing Lightning Record Pages, Home Pages, and App Pages, and optimizing the user interface with Lightning App Builder. Solid experience with Sales Cloud, Service Cloud, Health Cloud, Financial Cloud, and Force.com solutions, as well as data migration and deployment using Data Loader and Change Sets. Experienced in Security Settings, Metadata management, and app integrations using REST/SOAP Web Services. Proven ability to manage Salesforce environments, including Sandbox and Production, and a strong focus on providing high-quality solutions with an emphasis on user engagement and business needs.
Skill Summary
Salesforce Technologies
Salesforce.com platform, Apex Language, Apex Trigger, Apex Class & Apex,
Visual Force, SOSL, SOQL, Email Services, Sales Cloud, Service Cloud, Community Cloud, Financial Service Cloud, Lightning, Formula, Validation rules, Controllers, Controller Extensions, Users, Packages, Data Loader, Import Wizards, Workflow Rules& Approvals Process, Process Builder, Lightning-flow
Languages
Apex, Java, SQL,SOQL,SOSL, ASP.Net, VB.Net, C#
Web Technologies
HTML, CSS, JSON, XML, JavaScript, jQuery
Tools
Microsoft Visual Code, Confluence, Jira, Rally
Certificates:
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified Administrator
Salesforce Certified AI Associate
Awards:
Bravo Team Awards in Persistent system in 2020-2021
Client Value Creation Award in Accenture in May-2022
Professional Experience:
Accenture May 22 – July 2023
Application Development Senior Analyst
Project#1
Project Scope: US Based Foster Care “ State of Indiana” Services for State which assists with every step of the foster home licensing process, applying rules that differ from state to state. Once you become licensed foster parents, you can then track and complete the required quarterly training.
Responsibilities:
Designed and deployed a Salesforce-based Foster Care Management System for tracking and managing 10,000+ child welfare cases statewide.
Designed LWC components for foster care case tracking, allowing caseworkers to access real-time data on mobile and desktop devices.
Implemented secure, reusable LWCs for communication between foster families and caseworkers, improving engagement by 25%.
Converted complex Salesforce Flows into custom Lightning Web Components (LWCs) to improve user interface performance and flexibility.
Used Apex controllers in conjunction with LWCs to manage backend logic, enabling seamless integration with Salesforce objects and external systems.
Documented and trained team members on the transition from Flow to LWC, ensuring smooth adoption and maintenance of new components.
Designed and implemented a Salesforce Community Cloud portal for foster families and caseworkers, enabling them to track foster care placements, submit reports, and request support.
Utilized Community Cloud templates and Lightning App Builder to configure and customize portal pages, ensuring they met the specific needs of foster families and social workers.
Designed and implemented multiple Salesforce Flows to automate critical foster care processes, including child placement approvals, family assessments, and welfare check tracking, significantly reducing manual workload.
Accenture Nov 21 – May 22
Application Development Senior Analyst
Project#2
Project Scope: USA based one of the leading firm “Lumen Technologies” that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.
Responsibilities:
Developed custom Apex classes, triggers, and Visualforce pages to extend Salesforce functionality for customer service and sales teams.
Implemented Einstein Bot for automating customer support interactions, leading to a 20% increase in first-contact resolution rates.
Customized Salesforce Lightning components to handle complex business logic, enabling more efficient workflow automation and customer engagement.
Utilized Salesforce Flow to automate end-to-end processes, such as case management, lead nurturing, and opportunity stage updates, improving operational efficiency by 40%.
Developed and implemented custom objects and fields to meet unique client requirements, improving data management efficiency.
Optimized Apex classes by refactoring and modularizing code to improve performance and maintainability, reducing trigger execution times by over 30%.
Developed custom email templates for various business processes, including automated notifications for leads, opportunities, cases, and workflows, improving communication efficiency across teams.
Persistent System Oct 20 – Nov 21
Senior Software Engineer
Project Scope: Chicago based one of the leading biopharmaceutical company “ AbbVie” which engages in the development and sale of pharmaceutical products which is provide different types of drugs to patients and maintain their data into Salesforce
Responsibilities:
Designed and implemented customized solutions using Salesforce Health Cloud, focusing on patient management, care coordination, and care team collaboration.
Work directly with Business Stockholders and independently perform development, testing, implementation, and documentation related to development based on the Jira user stories.
Created multiple LWC custom component, Aura component, Aura Application as per requirement of business.
Worked on VF page and added LWC in VF page which is common component used across different objects.
Worked on workflow rule, Process builder, sharing setting as out of the box feature of salesforce.
Worked on community portal site for patient for uploading documents which involves Aura component and controller.
Worked on the third-party component as PDFtron which is integrated with salesforce for PDF related feature.
Design Apex Classes, Custom controller, and Extensions.
User story demo given to client on regular basis as per completion of the respective scrum user stories
Deployment of Jira stories using Azure DevOps using feature branch.
Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings, formula logic, Custom buttons, APEX classes, Triggers, Test Methods involving SOQL Queries.
Practical knowledge of database operations, system processes, debugging and fixing errors that arise during transaction execution or unit testing, writing custom logics using optimized code taking Governor limits into consideration.
Created a Performance Management System using Lightning Components, Controllers, Helper Methods, CSS and JavaScript.
Responsible for customizing and implementing profiles, roles, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports.
Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Components, Custom Buttons and Links
JoulstoWatts Business Solution (Accenture as Contractor) Jan 20 – Aug 20
Salesforce Developer
Project Scope: Wealth Management of one of the top UK Client “Barclays” Sales applications which allows the management of all customers, partners and prospects information in one aggregated application as well accessing information reports. This allows us to ensure that clients receive the best experience and ensure performance objectives are achieved.
Responsibilities:
Work directly with Business Stockholders and independently perform development, testing, implementation and documentation relates to development
Configured and customized nCino features to support banking and lending processes.
Specialized in Financial Cloud (nCino) implementations tailored for Wealth Management use cases.
Designed advisor-focused dashboards and interfaces to support portfolio reviews, client referrals, and product recommendations.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Design Visual Pages for custom user Interface.
Design Apex Classes, Custom controller and Extensions
Designed and developed validation rules for the objects.
Designed, developed and deployed Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit the needs of the application.
Implemented the salesforce.com applications using Agile Scrum Methodology.
Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
Beehive Software Ltd Mumbai March 13-Feb’14
#1 HRIS (Human Resource Information System)
Software Developer
Project Scope: Manage entire information of every specific employee in detail. It helps manage the entire information of every specific employee in detail. It provides user friendly User Interface to maintain Employee’s personal information, official Information, additional Information with respect to his profile
Responsibilities:
Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, and different
custom objects.
Created various Profiles and Roles and configured the permissions based on the organizational hierarchy
Requirements.
Jenna & Co Ltd., Mumbai, India Oct 11 - March 13
Software Engineer
#1 Issue Management
Project Scope:
Issue Management module which is purely for managing the issue of differ business level and
According to the issue user will assign priority to the issue i.e. high, medium, low .so high-level issue will be sorted out on priority basis and will check on every 30 min track. And will remind user if not sorted out
Responsibilities:
Identifying the issue from customer through email involved ticketing system. Communicate clearly about issues with the customer and project stakeholders.
Strategy development and action planning for the issue.
Monitor a project to identify new or changing issues.
Resolving the defects bug and issue in given time frame.
Monitor the frequent issues. Communicate with project stockholder and resolved permanently
Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.
Hansa Cequity Solutions Pvt. Ltd., Mumbai, India Aug 10-Feb’11
Software Developer
Project Scope:
Managing the ABRL database. Writing procedure and query to generate the data cut which is based on market strategy to boost the marketing level and to boost the campaign on basis of loyalty customers of ABRL.and transform the data into information.
Responsibilities:
Design the code and function to simplify the critical issues Collaborated with internal and external users to determine requirements and negotiated with users to resolve conflicting system needs Provide ongoing application support and troubleshooting
Made data chart presentations and coded variables from original data, conducted statistical analysis as and when required and provided summaries of analysis.
Handle the various marketing management activities of the organization as per the requirement.
Academic Qualification:
Bachelor of Technology in Information Technology SNDT University Mumbai India.
Post-Graduation Diploma Course in Advanced Computing by CDAC-ACTS at MET Bandra Mumbai.
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