Continuous Improvement Quality Assurance

AMRITPAL KAUR

*********@*****.*** 301-***-****

SKILLS/Certifications

Technical: Section 508 Compliance & WCAG 2.2 Accessibility Standards, Functional, Regression, & User Acceptance Testing (UAT), Defect Tracking & Management (Jira), API & Performance Testing, Agile Methodology & Scrum Framework Documentation: Detailed Test Plan & Test Case Development, Clear & Structured Defect Reporting, Root Cause Analysis & Troubleshooting, Cross-Functional Collaboration & Stakeholder Communication Process Improvement: QA Process Advocacy, Continuous Improvement Initiatives, Peer Review & Knowledge Sharing Testing: Testing & Defect Management: Jira, Selenium, Unqork, Sightline Mobile, Accessibility Standards: WCAG 2.2, Section 508 Compliance, Agile & Development: Scrum Framework, Agile methodologies Certifications: ServiceNow: Basic Administration, Designing with WCAG 2.2 Guidelines – 508 Testing, Excel Essential Training, Jira (Cloud & Server Editions), PMI Agile Certified Practitioner (PMI-ACP), LinkedIn Learning, Learning Data Science: Understanding the Basics, LinkedIn Learning

AWARDS: Rookie of the Year Award, ICF International – 2016 • Ruby and Copper "You Matter" Awards, ICF International – 2021-2025 CLEARANCE: Public Trust Clearance: 5C with OMB

EXPERIENCE

ICF INTERNATIONAL Quality Assurance Analyst March 2016 – Present Rockville, MD

• Lead QA testing for FDA’s Enterprise Inspection Platform, ensuring full compliance with Section 508 standards.

• Collaborate with cross-functional teams to clarify requirements and design comprehensive test plans.

• Develop and execute detailed test cases based on functional requirements, identifying defects and conducting root cause analysis for timely resolution.

• Manage defect tracking and reporting using Jira, delivering clear updates to stakeholders on testing progress and risks.

• Lead User Acceptance Testing (UAT), hosting user workshops and facilitating defect resolution.

• Perform API, functional, and regression testing across web applications, creating detailed test artifacts to cover normal, boundary, and error scenarios.

• Maintain test documentation, including test plans, cases, and summary reports.

• Actively participate in Agile ceremonies (sprint planning, daily standups, retrospectives, and demos). ADVANCED INFORMATION SYSTEMS (Contracting for U.S. Consumer Product Safety Commission) Document Analyst Jan 2005 – Feb 2016 Bethesda, MD

● Managed documentation and QA/QC processes, ensuring accuracy and compliance with project standards.

• Collected and analyzed product-related injury and death data to support federal safety initiatives.

• Worked with IPII, DTHS, and IDI data in collaboration with coroners, hospitals, medical examiners, and government agencies.

• Compiled consumer product incident reports, applying strong communication and interpersonal skills.

• Referred data to Epidemiologists and Directorates to support statistical analysis and federal policy development.

• Used FOIAXpress to efficiently retrieve FOIA request data using full-text search capabilities.

• Prepared FOIA correspondence to inform consumers about products outside CPSC jurisdiction. PROJECTS

• Enterprise Inspection Platform (FDA) October 2021 – Present Evaluated a mobile inspection app using the Appian low-code/no-code platform to support the FDA's mission of ensuring high-quality and safe food and pharmaceutical products. The app supports thousands of users performing daily inspections worldwide.

• System Engineer, HHS Codeless Architecture (Unqork) January 2019 – September 2021 Assessed an application for enhanced scalability by reducing dependency on complex coding, improving reusability of components across applications, and streamlining integration and security processes.

• FAFSA & ED Applications March 2016 – August 2021 Verified FAFSA and ED applications to ensure they streamline access to federal financial aid, making higher education more accessible.

• Green Homes Grant Application (BEIS) October 2020 – March 2021 Tested an application that improved home energy efficiency through grants, reduced energy bills, supported green job creation, and contributed to climate goals by reducing carbon emissions. EDUCATION

Bachelor of Education Guru Nanak Dev University

Bachelor of Arts Guru Nanak Dev University

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