Patient Care Customer Service
Resume:
Raelin Davis
********@*****.***
**** ******* **** **. ******, GA 30019 Willing to Relocate Authorized to Work in the U.S.
Professional Summary
Dedicated and customer-focused professional with over 6 years of experience in optical services, healthcare administration, and retail management. Skilled in patient care, insurance processing, team leadership, and operational efficiency. Adept at building rapport with clients, resolving issues proactively, and contributing to high-functioning teams. Seeking a position that allows for growth in a dynamic, patient-centered environment.
Core Competencies
●Optical Sales & Dispensing
●Insurance Verification & Billing
●Customer Service Excellence
●Team Leadership & Staff Training
●Inventory Management
●Medical Scheduling & EMR Systems
●Administrative Support
●Retail Operations
●HIPAA Compliance
Professional Experience
Optician – Medical Eyeglass Center – Duluth, GA (September 2023 – Present)
●Liaison between customers and clinical staff for prescription eyewear.
●Support patients in frame and lens selection.
●Insurance verification, billing, and patient record management (CompuLink).
●Adjustments, repairs, and dispensing of eyewear and contact lenses.
Store Manager – Garra Fish Spa – Buford, GA (October 2021 – Present)
●Supervise daily operations and staff; manage inventory and sales.
●Enhance customer satisfaction through excellent service.
●Implement OSHA standards and cleanliness protocols.
Scheduling Coordinator – Elite Radiology – Duluth, GA (October 2022 – August 2023)
●Scheduled appointments and processed referrals and payments.
●Managed HIPAA-compliant patient records and reports.
●Assisted with legal documentation and administrative coordination.
Wellness Coordinator – The Joint Chiropractic – Buford, GA (November 2021 – October 2022)
●Handled front desk operations and POS transactions.
●Promoted wellness plans and supported clinic marketing.
●Maintained inventory and organized patient flow.
Optician – Georgia Eye Associates – Lawrenceville, GA (October 2020 – October 2021)
●Fitted and repaired eyewear; recommended lenses and coatings.
●Supported exams and maintained electronic health records.
Additional Roles
●Optician, Clarkson Eyecare – Suwanee, GA (2020)
●Optician, National Vision, Inc. – Buford, GA (2019–2020)
●Starbucks Team Leader, Macy’s – Buford, GA (2018–2019)
●Sales Consultant, Sunglass Hut – Buford, GA (2017)
●Retail Associate, Ross Dress for Less – Lawrenceville, GA (2017)
●Barista & Courtesy Clerk, Kroger – Dacula, GA (2015–2017)
Education
High School Diploma or Equivalent
Attended Georgia Gwinnett College
Certifications
Valid Driver’s License (Expires July 2024)
Technical Skills
●CompuLink
●Microsoft Office
●POS Systems
●EMR Software
●Insurance Billing
●Scheduling Systems
●Basic Optical Lab Knowledge
Contact this candidate