Technical Support Windows Server

MARCOS FRAGOSO FERRER

Phone number: 561-***-**** Email: **********@*****.*** linkedin.com/in/marcos-ferrer/

OBJECTIVE

A long-term employment opportunity that offers a challenge and the rewards of personal development and satisfaction.

SUMMARY

IT Director experienced

Cloud and virtualization (VMware) experienced

Expert in use of Microsoft platforms and applications (Windows, Azure, Office 365, Windows Server, Exchange, Visio)

Azure identity management, governance, networking, and security experienced

Computer Networking area experienced (CCNA certified)

Consulting and Technical Support experienced (remote and local), problem solving, customer service and IT software/hardware presales experienced

Cybersecurity framework experienced (NIST, Zero-trust, Azure Well-Architected, AWS Well-Architected)

Accounting and Data Entry experienced and extensive knowledge in all aspects of the Customer Accounting department, including processing/posting payments and payoffs

United States Citizen since 2010

EDUCATION

06/2023 Master’s degree – Cybersecurity – Specialization in Cloud Security Architect – EC-Council University – US

12/2013 Bachelor’s degree – Computer Network Management – UNIPLAN (2013) – Brazil

PROFESSIONAL EXPERIENCE

09/2024 to Current Cloud Consultant / Infrastructure Consultant – Main Street ICS – Jacksonville, FL

Consulting services with Azure, Azure AD, MFA, Azure Firewall, Windows Server

Sonicwall firewalls management and migration

Sharepoint site design and management

Infrastructure equipment setup (servers, NAS storages, synology equipment, firewalls, unify, ubiquity, backup systems, and more)

Office Pro Plus deployment in a terminal server using Office Deployment Tool

Radius server setup

Migration of user profiles using ForensIT migration tool

Azure environment deployment and management using Nerdio Manager

Server management and technical support through N-Sight/N-Abke Remote and Monitoring Management platform and SentinelOne (EDR)

Software deployment and management

Technical documentation

06/2023 to 08/2024 AndCo Consulting

Cybersecurity Analyst – REMOTE – 04/2024 to 08/2024

oData Log Reviews, Remediation, and Investigation

oCybersecurity assessments and Security Awareness Campaigns

oVulnerability

oSSO

oEmerging Threat Response

oSoftware Review

oVendor Due Diligence

oTools: Endpoint Central, SentinelOne EDR, Tenable (Vulnerability), SpyCloud, Red Canary, Canary (honeypots), Mimecast, Material Security, Windows Server, AD, Azure, Azure AD, VMs, M365, PowerShell scripting, onboarding /offboarding process, Okta platform, 1Password Vault, Resilience, Text Expender, YouTrack.

Azure Administrator / Infrastructure Administrator –Winter Park, FL – 06/2023 to 04/2024

oAdministration and Technical support for Windows Server, AD, Azure, Azure AD, IAM, PIM, Microsoft Entra ID, M365, Exchange Online, Intune, PowerShell scripting

oManagement of switching and routing

oManagement and monitoring of SonicWall Firewall and VOIP system

oManagement and monitoring of Darktrace Email Security Tool

oIdentity Management (users/computers/groups/domain controllers)

oCybersecurity best-practices and IT compliance:

Protecting company’s cloud/on-premises environment with cybersecurity/hardening best-practices

Azure/Defender/Email/Network security management (firewall rules, alerts, policies, SPF, DKIM, DMARC)

Keeping network equipment backups and firmware updates

Reviewing Common Vulnerabilities Exposures (CVE) for network equipment

Part of team that ran the Cybersecurity Audit that was 8 months long creating and executing remediation goals

10/2021 to 04/2023 Collective Insights – Technical Consultant – REMOTE

Consulting and Engineering services on projects involving Azure, Azure AD, Azure AD Connect, Azure Security Center, Windows Server, Active Directory, migration, Quest, M365, and Cyber Security.

Worked in two projects:

oCybersecurity configuration recommendations and best-practices:

Protecting an Azure AD environment (NIST, Zerotrust, hardening techniques)

Azure Security Center management to keep a high security score

Forcing Multi-Factor Authentication (MFA), SPF, DKIM, DMARC, IAM, PIM, Least Privileged Access

Training and educating users - phishing attacks

And other cybersecurity techniques

oMigration of major health insurance company Active Directory to a new Active Directory (AD 2.0):

Users’ migration team member – Used tools such as Azure AD Connect, Azure AD, Azure IAM, and Quest Migration Tool.

Applications delivery team member – Network analysis to identify applications that used LDAP, LDAPS, and Kerberos protocols to set up Proof of Concepts in the new environment. Used tools such as ARM templates to create duplicated Azure virtual machines for testing purposes.

12/2017 to 10/2021 Lignotech Florida – IT Director – Fernandina Beach, FL

Administration and Technical support for Azure, Office365, and Office ProPlus (SharePoint Online, Outlook, Outlook Web Access, Skype for Business, Word, Excel, PowerPoint, Access, OneDrive for Business, OneNote, Forms, Teams)

Management of Windows Server 2016 (Virtual Machines) using VMware - 2 Dell R730 servers

Management of Storage, tape library, and backup system – Dell SCv20020, Dell TL2000

Management and monitoring of CheckPoint Firewall and VOIP system (Polycom phones and RingCentral Platform)

Management of users/computers/groups/domain controllers in Active Directory, DNS, DHCP, GPO, TCP/IP, MFA, IAM

Documenting/reporting most important IT-related issues and technical tutoring for troubleshooting

Project management - Coordination of computers network deployment

PowerShell usage for Microsoft Office 365 and SharePoint management

Information Technology compliance and auditing

Training and educating end-users – systems and cybersecurity best-practices (recognizing phishing attempts and more)

09/2015 to 12/2017 Microsoft – Senior Cloud Engineer – REMOTE

Consulting services with Azure Active Directory, Identity Management and Multi-factor Authentication system (MFA)

Consulting services for Microsoft Office 365, IAM, Office ProPlus (deployment, configuration, management and troubleshooting - Windows/Mac

Consulting services for Exchange Server Online/Messaging, Email security (DKIM, DMARC, SPF, tracing), SharePoint Online, OneDrive for Business, OneNote and Teams - Windows/Mac

Consulting services for Mailbox migrations to Office 365 and Azure

Consulting services for Skype for Business - Windows/Mac

Consulting services for Outlook (All versions including Outlook Web Access – OWA) -Windows/Mac

Consulting services with PowerShell commands/scripts (management, automation, and deployment)

Troubleshooting using LogMeIn for remote access and ServiceNow ticketing system

Providing consulting services/technical support for customers mainly from: United States, Australia, Europe, Canada, Asia

12/2013 to 07/2015 PRF (Federal Rangers Police – Federal Highway Patrol) – Information Technology Lead - Brazil

IT Team leadership for the entire government agency helpdesk team (ten technicians and four tier-III technicians): Networking, Programming, VOIP, Identity Access Management (IAM)

Deployment, Configuration, backup services, management, and monitoring of Windows Server (Active Directory, Domain Controllers, DNS, DHCP, GPO, WDS, WSUS, TCP/IP, RADIUS) on virtual machines on VMware ESXi

Complex migration from Windows Server 2003/2008 to virtual machines Windows Server 2012 – cluster setup, redundant Active Directory and DNS Server, DHCP, Printer Server, and File Server (2 Dell Servers)

Management of Active Directory with 1200 officer users and Microsoft Office 365 accounts

Management of printer server which has 35 corporative printers

Deployment of operating system images through WDS (Windows Deployment Server)

Maintain all operating systems fully updated using WSUS (Windows System Update Server)

Standardization of operating system details using GPOs (Group Policy Objects)

Creation of PowerShell scripts (management, automation, and deployment)

Deployment, management, and performance monitoring of corporate Norton AntiVirus Enterprise

Remote access for troubleshooting using TeamViewer and Windows RDP

Project Management - Coordination of deployment of Aerohive wireless routers

Reporting and documenting virtual machines’ performance on VMware ESXi and Windows Server

Responsible for the local network firewall – Fortinet

Troubleshooting using TeamViewer for remote access

Information Technology compliance and auditing

03/2011 – 12/2013 Capital Tech – Infrastructure Consultant / Cloud Engineer / Presales - Brazil

Plan, Design, Implement, and troubleshoot improvements in the IT Infrastructure for government agencies and private companies, providing solutions that must match projects’ descriptions or infrastructure solutions involving racks, servers, storages, data centers, security, switching equipment and networking applications

Brands of physical items: HP, IBM, DELL, APC, SMS

Technical support, technical documentation, and customer service for Microsoft Office 365 and Skype for Business

Management of the company’s Windows Server 2008 (TCP/IP - Active Directory, Domain Controllers, DHCP, DNS)

Information Technology compliance and auditing

05/2010 – 01/2011 Microsoft – Cloud Engineer – Boca Raton, FL

Technical support for Office365 / Exchange Server Online / SharePoint Online

Technical support for Mailbox migrations to Microsoft Office 365

Technical support for Exchange Server and Microsoft Outlook (All versions including Outlook Web Access – OWA)

Technical support for Lync and Communicator - BPOS

Technical support with PowerShell commands (management, automation, and deployment)

05/2007 – 05/2010 Credigy Solutions – Payment Processing Clerk – Atlanta, GA

Creating documents, spreadsheets, files, templates, and SQL queries for automation/data search

Data entry and Customer service (English and Portuguese)

Posting important documents and payments such as payment of personal and attorneys checks and settlements

Processing Auto-Scribe Checks

Processing attorneys’ wires and agencies (payments)

Scanning invoices for commissions and court costs using Adobe Acrobat software

Interacting with multiple departments in other company locations

CERTIFICATIONS

Nerdio Manager for MSP (NMM-100)

Nerdio Azure Fundamentals (NAF-100)

Quest: On Demand Migration for Active Directory Implementation

Quest: On Demand Migration for M365 Implementation

AZ-104: Microsoft Azure Administrator 2022 – License Number: 1234-0309

AZ-900: Microsoft Azure Fundamentals 2021 – License Number: H882-6398

CCNA: Cisco Certified Network Associate – 200-301 – License Number: 89FYTMSHMHQEQVWR

MCTS: Microsoft Exchange Server 2010, Configuration – License Number: DS10-0056

MCTS: Windows 7, Configuration – License Number: D498-0976

MCP: Microsoft Certified Professional – License Number: F092-5997

Citrix XenApp 6.5 Administration and Citrix Certified Sales Professional 2013

COURSES

SAPTEC – Technology Fundamentals for SAP (2019) and SAP01e – SAP Overview (2020)

MCITP / MCSE 2008 (Microsoft Information Technology Professional) – PC Professor (6 months)

Microsoft Exchange, Microsoft Active Directory, Microsoft Windows 7 (Global Knowledge Professional Training)

CompTIA Network+ and CompTIA A+ – PC Professor

WEB DESIGNER COURSE: HTML, PHOTOSHOP, MACROMEDIA FLASH, DREAMWEAVER, ILLUSTRATOR, COREL DRAW, CSS, ACTION SCRIPT, SQL, MICROSOFT OFFICE SUITE

LANGUAGES:

English

Portuguese

Spanish

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