Client Support Programmer Analyst

SUSAN THOMAS

P 832-***-**** E ****@*****.*** A Missouri City, TX

OBJECTIVE

EDUCATION

Highly motivated and results-oriented Programmer Analyst with 25+ years of experience in software development and client support. Proven ability to design, develop, and implement complex applications using Visual Basic, SQL Server, and MS Access. Expertise in database management, troubleshooting, and providing exceptional technical assistance to clients. Seeking a challenging role where I can contribute my skills and experience to drive innovation and achieve business objectives.

Masters in Computer Science

Bharathidasan University Trichy, India

Post Graduate Diploma in Computer

Applications

Computer Guild of India Trivandrum, India

Bachelors in Computer Science

Women’s Christian College Madurai

Kamaraj University, India

KEY SKILLS

Programming Languages

Visual Basic, MS Access, C, Cobol,

Fortran, Pascal

Database

SQL Server, Dbase, Foxpro, Oracle 7.3

Operating Systems

Windows 9x/2000/NT/XP/11, Unix, MS-

DOS

GUI Tools

Visual Basic 6.0, Power Builder 5.0

Issue and project tracking tool

Jira, ServicePoint, QuickBase

EXPERIENCE

Fiserv, INC Client Tech Support Engineering – Professional Houston, Tx 2010 – Present

• Provide expert technical support to Fiserv clients, resolving application issues and ensuring smooth system operation.

• Build and configure new client systems within Fiserv applications.

• Collaborate with internal teams to identify and address recurring technical problems.

• Develop and maintain comprehensive documentation for client support processes.

Fiserv, INC Programmer Analyst

Houston, Tx June 1999 – 2010

• Project – View Image: Developed an application in ActiveX document using Visual Basic 6.0 to retrieve and display check images from an archive system, improving efficiency and customer satisfaction.

• Project: Direct Deposit Accounts: Designed and implemented a Visual Basic and Access 2000 application for Jefferson State Bank to manage direct deposit accounts, enabling accurate transaction tracking and balance updates.

• Project: Asset Liability File Conversion: Created a system, using Visual Basic and Access 2000, for Fayetteville Bank and Franklin Bank to generate ALM data files for remote printing, ensuring compliance with reporting requirements.

• Project: Travelers Express: Developed a Visual Basic and Access 2000 application for Jefferson State Bank to streamline data processing and transmission to Travelers Express.

Utilisave LLC Programmer Analyst

New York City, NY January 1997 – April 1999

• Project: Web Bookmark: Developed a user-friendly Windows application using Visual Basic and SQL Server for managing web bookmarks, allowing users to easily organize and access their favorite websites.

• Project: Client Data Entry: Built a comprehensive data entry application to capture and manage detailed client information, including contact details, contract terms, and account specifics.

• Project: User Information System: Designed and implemented a secure user login system with personalized client list views and search functionality, enhancing user experience and data access.

• Project: Clients/Server Accounting: Developed and maintained a suite of accounting applications, including Accounts Receivable/Payable, Payroll, General Ledger, and Inventory, to streamline financial management processes.

TRAINING

Oracle 7.3, Power Builder 5.0 Bit Power Solutions, New York, NY August 1996 – December 1996

LEADERSHIP

St. James Orthodox Church Sunday School Principal 2013 - present

• Coordinate teachers and classes every Sunday and keep track of attendance

• Organize annual essay, art, and national Bible quiz competitions for students

• Organize Vacation Bible School every summer for the children

• Create volunteer opportunities for children to get involved with the Church

• Choreograph dances for Church programs for both children and adults

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