Risk Management Support Technician
Resume:
EDUCATION
Oulton College — Diploma in Systems Management & Cybersecurity Moncton, NB 2024 – 2025
University of Manitoba — Bachelor of Computer Science (In Progress) Winnipeg, MB 2023 – 2027
*****.*******@*****.***
linkedin.com/in/rayyanumair
RAYYAN UMAIR
MONCTON, NB, CANADA
SKILLS SUMMARY
Languages: Python, HTML, C++, Bash, PowerShell, SQL. Tools: Wireshark, Kali Linux, Nessus, Microsoft Azure, Office 365, Active Directory, VMware, Hyper-V & more. Platforms: Windows Server, Linux (Ubuntu/Kali), Microsoft 365, Azure Cloud, GCP (basic) & more. Cybersecurity: Threat analysis, Vulnerability scanning, Firewall configuration, Risk management, Data encryption
Soft Skills: Leadership, Cross-functional collaboration, Analytical thinking, Communication, Time management. CERTIFICATIONS
CompTIA A+ – Hardware, software, and troubleshooting fundamentals CompTIA Network+ – Networking infrastructure, protocols, and security basics CompTIA Security+ – Core cybersecurity skills: risk management, threat response, and compliance Google Cybersecurity Certificate – Foundations in cybersecurity, including SOC workflows and hands-on labs Cisco Certified Support Technician (CCST) – Cybersecurity – Focused on security and threat monitoring Microsoft Certified: Security, Compliance, and Identity Fundamentals – In Microsoft environments ITIL Foundation – Framework for IT service management aligned with business strategy. LANGUAGES
English – Fluent - French – Learning - Urdu/Hindi – Fluent - Punjabi – Fluent With a strong foundation in IT systems, cybersecurity, and support, I focus on aligning technology with business efficiency. My experience in hospital, legal, and retail settings has sharpened my ability to tailor tech solutions to real-world needs. Fluent in English, Urdu/Hindi, Punjabi, and learning French, I connect with diverse teams and clients, using cultural awareness to understand key concerns and promote services effectively. This blend of technical skill and multicultural insight sets me apart as a professional who bridges the gap between IT and business outcomes.
WORK EXPERIENCE
Memory Express Sales Team Lead Moncton, NB Jan 2025 – Present Led a team of 6+ to improve customer engagement and streamline sales workflows Developed automation scripts in PowerShell to enhance inventory logistics, improving operational efficiency by 20%
Conducted data analysis on sales trends, increasing overall revenue by 15% Bath & Body Works Customer Service Lead Moncton, NB Oct 2024 – Nov 2024 Optimized POS system usage, reducing transactional discrepancies by 15% Automated inventory reporting, boosting restock accuracy and improving decision-making for stock management
Equinix Inc. Assistant Security Lead Remote Jan 2024 – Sept 2024 Deployed security protocols, reducing unauthorized access attempts by 25% Integrated and monitored digital security systems, enhancing real-time incident response Led internal training on threat response and digital hygiene for technical staff Xpera Investigations Security Officer Moncton, NB Jan 2024 – Jan 2025 Conducted IT risk assessments and vulnerability scans, ensuring compliance with company policy
Maintained detailed audit logs and technical documentation for compliance readiness DedON Layouts Inc. Layout Structure Strategist Remote June 2024 – July 2024 Optimized digital workspace layouts using AutoCAD and cloud tools, increasing remote workflow efficiency by 12%
Collaborated with IT team to implement project management solutions via cloud-based platforms
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