Supply Chain Customer Service

SCOTT E. JOHNSON, MBA

*** * **** ******, *** **D 302-***-****

New York, NY 10003 *********@*****.***

Summary

Accomplished Global Supply Chain leader with extensive expertise in Logistics, Distribution, Transportation, and Traffic Management. Hands-on leader with long-standing record of achievement in continuous improvement. Recognized for creating critical solutions to maximizing efficiency and performance while reducing hours. Orchestrated procedures to realign struggling operations and global distribution efforts. Expert in establishing and maintaining compliance with organizational, federal, and international standards in support of large-scale initiatives. Areas of expertise include:

Team Leadership Training/Development Technical Research

Customer Service Strategic Planning IATA/ICAO

Hazardous Materials Database Management DOT Compliance

Shipment Planning Change Management 5S & Visual Workplace

Financial Management Multimodal Transportation Material Requirements Planning

Sales & Operations Planning Demand Planning Forecasting

Professional Experience

COLUMBIA UNIVERSITY MANHATTANVILLE, New York, NY 2016-2024

Logistics Manager

Oversees the day-to-day logistics and inventory control operations of a 6-member team. Support our customers and department relationships, oversee cost controls, ensure safety, service and quality measures.

●Start-up operation for Columbia’s new campus – developed policies and procedures, procured Material Handling Equipment and acquired programs for dock scheduling and package/material tracking

●Played critical planning role in participating, rolling out and tracking strategic initiatives for campus Central Receiving and Distribution, Material and Asset Management, and Events Coordination

●Partnered with University departments and external vendors to continually optimize logistics processes and technologies to create efficiencies/increase capacity

●Leads team of employees to provide an outstanding level of professional customer focused service

●Liaison between Facilities Operations and a 3PL inventory control vendors for service quality and excellence

●Fosters an environment of employee engagement, recognition, and continued skill development for direct and in-direct reports

SIG COMBIBLOC, INC., Chester, PA 2011-2016

Order Center Manager

Led 4-member team in a fast-paced, global environment for an international food packaging manufacturer. Accountable for company’s revenue cycle and forecasting accuracy for annual sales exceeding $110M.

●Managed the primary sales process for the US and Canada, including order entry, production scheduling, shipping and logistics, invoicing, and customer service.

●Directed logistics operations, warehouse management, billing and pricing, and order fulfillment.

●Determined solutions to complexities in the order process or logistical challenges.

●Managed expedited support from global partners.

●Supported the sales team as an operations-focused participant in business development.

●Led compliance efforts in a SOX compliant environment, continually reevaluating processes for compliance and efficiency.

TREVOR L. NEWMAN LLC, Philadelphia, PA 2009-2011

Stock-in-Transit Team Leader / Logistics Engineer

Led a 3-member team, providing program management support for Naval inventory accuracy efforts for preparation and transition to the Enterprise Resource Planning (ERP) system.

●Researched and updated proof of shipment, delivery, and on-hand status for aviation spare, reparable, and consumable assets annually while supporting Naval aeronautical operations—annual value: $1.5 billion reconciled.

●Pioneered Stock-in-Transit worksheet and developed/authored local instructions used by team and adopted by division, increasing efficiency by 10% by eliminating duplication of effort/standardizing work procedures for research.

●Utilized various Department of Defense logistics systems and commercial carrier tracking systems cleansing the Legacy system of 40,000 records per year.

●After successful migration to SAP, engineered failed IDOCs program identifying over 300 systems deficiencies to Naval Program Management Office.

PERDUE FARMS, INC., Milford, DE 2008-2009

Team Leader, Shipping-2nd Shift

Led a 12-member team, coordinating picking, pallet build-up, loading, manifesting, and yard management activities; contributed to shipping average 340,000 finished goods cases and 1,400 bins of raw material on over 600 loads per month.

●Managed inventory of over 50 product codes fresh product: ensures First-in First-out methodology for time-definite delivery to 13 distribution centers and 10 processing plants. Coordinated with plant production supervisors ensuring availability of required product.

●Developed training expectations program teamed with Standard Operating Procedures for shipping processes increasing the plant Operations Performance Index 15% above goal and gaining the Wal-Mart Supplier of the Year award.

Military

US AIR FORCE 1987-2008

Section Chief, Cargo Movements, 436th Aerial Port Squadron – Delaware (2006-2008)

Directed a 14-member team, coordinating packaging, shipping, and receiving activities; facilitated 60,000 shipments per year. Managed maintenance budgets averaging $45K while securing transportation and packaging funds of $1M+ annually. Maintained equal cargo distribution among commercial carriers to deliver 50,000 shipments through air, sea, truck, and express transportation; expanded express network from two to four carriers.

Headed safety, compliance, and training programs for 78 staff members in the traffic management division, achieving a Traffic Management Flight of the Year award for the Air Mobility Command.

Superintendent, Traffic Management, 497th Combat Training Squadron – Singapore (2004-2006)

Headed a team of 9 multi-functional staff members, coordinating and leading logistics for receiving, repackaging, and distribution of 44,000 lbs. of aircraft components and equipment in support of eight large-scale military exercises. Orchestrated traffic management standards, operating procedures, and agreements for a variety of divisions, including logistics, customs/immigration, and passenger travel; validated international travel in compliance with federal regulations for 900+ passengers annually, saving $15K. Interfaced with Singapore government officials to uphold conditions for joint training, trade shows, and tsunami recovery programs. Managed commercial travel agreement for the US Air Force/Navy.

Cargo Terminal Manager, 374th Logistics Readiness Squadron – Japan (1999-2004)

Administered cargo operations and work distribution for a 39-member team (military and Japanese civilian), including packaging, shipping, receiving, processing, clearance, and customs for 60,000 incoming and outgoing shipments in Japanese ports. Controlled a $500K transportation budget for the Yokohama Sea Port. Modified staff position requirements to compensate for absent members.

Education

M.B.A., Management Concentration (3.92 GPA), Strayer University, Philadelphia, PA

B.A., Business Administration-Management (summa cum laude), Strayer University, Philadelphia, PA

A.A.S., Transportation Management, Community College of the Air Force, Gunter Annex, AL

Professional Development

LEAN / Six Sigma Green/Yellow Belt Certification – Campo Largo, Brazil; NAVICP Inventory and Accounting System – NAVICP-Philadelphia; Hazardous Material Preparer Course (Refresher) Dover Air Force Base, DE

Air Mobility Command Aircraft Load Planning Course, Schofield Barracks, Hawaii; USAF Senior Noncommissioned Officer Academy, Senior-level Leadership, Gunter Annex, Alabama

Awards and Acknowledgements

Air Force Commendation Medals (4); Air Force Achievement Medals (5); Joint Service Commendation Medal – Technical Expertise; National Defense Transportation Award; Wing Transportation Noncommissioned Officer of the Year; Appointed to represent the US Air Force at three Department of Defense Process Improvement LEAN Events

Technical Skills

Oracle Primavera Unifier; Pitney Bowes SendSuite Online Tracking; KRONOS, TransWide; DataDocks, IBM Maximo; SAP; Microsoft Word; Excel; PowerPoint; Outlook; Oracle SQL Plus; Cargo Movement Operations System (CMOS); Transportation Operational Personal Property Standard System (TOPS); Global Transportation Network (GTN); Global Air Transportation Execution System (GATES); DET; Computerway Food System (CFS); Certified Novel Engineer (CNE); Logistics Websites & Applications

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