Quality Assurance Analyst

Andrew Gray

Cleveland, OH *********@*****.*** 216-***-****

SUMMARY

Results-Driven QA Software Testing Analyst with 5+ years of excellence in safeguarding mission-critical automotive and eCommerce systems. Expert in crafting automation frameworks, fortifying APIs/databases, and championing user-focused testing strategies to eliminate defects and elevate software reliability. Thrive in Agile ecosystems, orchestrating cross-functional teams to untangle technical complexities and deliver polished, high-performance applications. A relentless problem-solver committed to balancing innovation with precision—transforming testing from a checkpoint into a competitive advantage for seamless user experiences and bulletproof operational workflows.

PROFESSIONAL EXPERIENCE

Quality Software Testing Analyst Ken Ganley Chrysler Dodge Remote 08/2019 – Present

Validate web/mobile UI/UX functionality for automotive dealership platforms (CRM, POS, eCommerce), conducting end-to-end testing of 50+ features to ensure seamless user experiences and reduce post-deployment issues by 18%.

Lead cross-platform mobile app testing (iOS/Android), achieving 98% device compatibility and reducing crash rates by 35% through rigorous performance optimization, directly improving app store ratings to 4.7 stars and user retention by 15%. (Combines mobile testing metrics)

Collaborate with onshore and offshore UX/UI designers in Agile Scrum environment to translate Figma prototypes into 100+ test scenarios, reducing post-launch redesign requests by 50% through iterative usability reviews of features like vehicle configurators and service scheduling.

Design and execute end-to-end test plans, cases, and scripts for frontend/backend web and mobile apps, ensuring seamless UX/UI functionality and driving user satisfaction through rigorous defect resolution.

Ensure WCAG 2.1/ADA compliance using Axe and Lighthouse, resolving 25+ accessibility defects (contrast errors, keyboard navigation) for inclusive dealership website and mobile app experiences.

Automate 20% of regression tests via Selenium WebDriver frameworks, reclaiming 10+ hours/week for exploratory testing and accelerating release cycles by 2 days/sprint.

Optimize eCommerce performance using JMeter to simulate 15K+ concurrent users during sales events, slashing checkout latency by 35% and ensuring platform stability for high-traffic campaigns. (Combines load testing and latency reduction)

Pioneer AI-driven test automation with shift-left integration, reducing testing cycles by 10% and accelerating feature delivery by 3 days/sprint.

Fortify backend reliability by validating 1M+ daily transactions via SQL integrity checks and Postman-driven API testing of 100+ endpoints, ensuring 99.9% data accuracy and resolving 50+ integration bottlenecks for CRM/POS workflows. (Combines SQL, API, and transaction testing)

Centralize 500+ test artifacts in Confluence, cutting redundant efforts by 25% and cross-team resolution time by 40% for streamlined Agile workflows.

Align QA priorities with business goals by communicating risk-based metrics to stakeholders, ensuring defect-free launches for critical tools like online parts sales and inventory management.

Mentor QA software testing analysts on mobile app testing frameworks and accessibility standards, improving team defect detection efficiency by 25%.

Certify mission-critical automotive tools including vehicle configurators, real-time inventory trackers, and online financing calculators, partnering with development and product teams to ensure error-free functionality for 10K+ monthly users, contributing to a 12% increase in online sales lead conversions through rigorous testing of customer-facing workflows.

Collaborate with cross-functional teams to prioritize, triage, and resolve 150+ critical defects per release cycle using Jira, conducting team-driven root cause analysis (RCA) sessions that reduce recurring defect rates by 25% and improve resolution times by 20% through actionable developer feedback.

Facilitate biweekly Agile retrospectives with QA and development teams, incorporating feedback to streamline testing bottlenecks by 15% and align defect prevention strategies, fostering a 30% reduction in post-launch hotfixes.

EDUCATION

Bachelor of Business Management, Cleveland State University, Cleveland OH

Anticipated graduation: June 2027

SKILLS

QA Testing, Regression Smoke, UAT, Agile, MySQL, REST API, API, Postman, Jira, Confluence, Linux, Windows, API Testing, End To End Testing, Exploratory Testing,, PostgresSQL, JMeter, Azure DevOps, CI/CD, Automation Testing, HTML, CSS, Database Validation and Verification, Selenium, Jenkins, Mobile Application Testing, Zephyr, Browserstack, Python, Problem-solving, critical thinking, analytical skills, decision-making, communication, interpersonal, self-starter, project management, SQA testing methodologies, SDLC, STLC, defect tracking, scripting and documentation; UI and compatibility testing, MS Office Word, Excel, Outlook, PowerPoint, OneNote, Access, Google Docs, Sheets, Slides, Forms, Zoom, Slack, MS Teams

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