Network and infrastructure support

AFA P MAILE

Los Angeles, CA *****

909-***-**** ********@*****.***

SKILLS

Network and Data Center Engineer with 12+ years of experience in network administration, data center build-outs, and telecom. Skilled in installing, testing, and troubleshooting fiber, copper, and RF cabling and managing multi-vendor environments (Cisco, Juniper, Nokia, etc.). Hands-on experience in implementing and troubleshooting Switch technologies. Proficient in tools like Wireshark, Fluke, and ServiceNow, with a track record of efficient project management, delivery and robust support for network infrastructure across healthcare, finance, and government sectors.

EXPERIENCE

Rose International/Kaiser, July 2023 – September 2024

Network Administrator

Net/Tel team responsible for Server, Network & Unified Communication devices. MDF, IDF closets cable and patching.

Responsible for various hardware parts of Server, Network and Unified Communication services:

oTelecom (Voice & Video, Wireless Cisco Handsets)

oNetwork (Router, Switch, Firewall etc) Server and Storage

oBreak-Fix and Net/Tel day-to-day support for all Infrastructure ans service devices

Adds/Change/Remove and installations following an Approved Service Request or RFC/task, including Server/Network/Unified Communication Device refreshes

Responsible for Data Closet/Computer room to provide support to groups or 3rd party vendors for access

Ticketing system include: ServiceNow, CUCM, TEAM, OutLook, AirWay, Linksprinter 300, FPP, CLI

VDart/HCL/UCSF, July 2017 – Dec. 2022 San Francisco, CA

Comm and Networt Analyst 2

IMACD team responsible for Server, Network & Unified Communication devices installed outside of Data Center, MDF, IDF closets cable and patching.

Responsible for various hardware parts of Server, Network and Unified Communication services:

oTelecom (Voice & Video, Wireless ASCOM Handsets)

oNetwork (Router, Switch, Firewall etc) Server and Storage (Dell, HP, EMC NetApp etc)

oBreak-Fix and IMACD day-to-day support for all Infrastructure devices

Adds/Change/Remove and installations following an Approved Service Request or RFC/task, including Server/Network/Unified Communication Device refreshes

Responsible for Data Closet/Computer room to provide support to groups or 3rd party vendors for access

Ticketing system include ServiceNow, CUCM, TEAM, OutLook, AirWay, Linksprinter 300

Latitude 36/Adobe System, May 2017 - July 2017 Oakland, California

Data Center Operations Engineer

Removed servers, network devices, and storage devices, that are being relocated to other facilities, from the racks and box them up for shipment

Assisted with inventorying shipments as requested

Worked with the onsite team to properly dispose of/recycle items that are no longer needed within the site (old cabling, hard drives, etc.)

Primus Corp./Verizon wireless, October 2016 – April 2017 Denver, Colorado

NOC Switch engineer

Managed operations personnel and the decommissioning of network equipment and cabling

Support, troubleshoot, network configuration issues, power and services for Data Center

Managed network infrastructure multiple Contact Center users, the backbone for all Data/Voice transfer and connectivity across the various locations worldwide

Utilized network monitoring tools for troubleshooting, administering, and monitoring before, during, and after changes and updates

Coordinated with other department and groups for the graceful shutdown of network elements, data communications and peripheral equipment while maintaining network integrity and quality of all systems still active supporting customer traffic

Perform lead responsibilities, acceptance, signoff and cutover of equipment with various network teams

Cisco, Juniper, Nokia, F5 and A10 equipment such as routers, multilayer switches, load balancers, firewalls.

Used ticketing system, Remedy, test procedures, Protocol Analysis, Packet Capture, NetScout, Fluke, T-Berd, JDSU, and other fiber test tools

E2Optics/Time Warner Cable, April 2014 – October 2016 Englewood, CO

Foreman

Installed power generator distribution system, facility and cabinet based PDU’s and UPS’s. Deployment and installation of switches, routers and servers, working knowledge of HVAC dynamics

Remote ordering supplies, maintaining inventory control, and documenting processes.

Contracted to deliver on-time and under-budget rebuild and new construction of data closets, network infrastructure, cabling, routers, alarms, TV, speakers, and cameras

Clients and projects included:

oColorado Department of Transportation: Pulling underground outdoor fibers connecting to the head end

oBuckley AirForce Base: Add-ons and removal old network

oLifeTime Athletics: Communication systems (PA, Alarms, TVs, Security, and Camera)

oDenver Public School: Upgraded door access cards and security systems

oWellsFargo: CISCO switch system upgrades, removal and installation

oDenver World Trade Center: AVAYA Phone system upgrade

SalesForce.com, May 2011 – June 2013 Ashburn, VA

Data Center Engineer

Data center build out include new cabinet, fiber and copper termination, over 3500 infrastructure fiber tips using Corning Unicam equipment also Leviton jig, cable dressing

Troubleshoot, test and fix each fiber for passing with Fluke DTX 1800

Worked with engineering groups to create patch plan for fiber and copper path to connect servers, routers, switches, and various other equipments to SalesForce network include new cabnit build out

OutSource Telecom 2000 to 2011

Tech III - Construction site, pulling and terminating communication cables

MCI WorldCom, June 1997 – Dec 1999 Silicon Valley, CA

Provisioner - T1, DS3, or a OC3 circuit on a FUJITSU and NORTEL OC systemS

EDUCATION

2018 ICCM College of Christian Ministry - Los Angles, CA (Bachelor of Arts in Ministry)

1995 Cal-State University, East Bay - Hayward, CA

1990 San Bernardino Valley College - San Bernardino, CA (Associate Arts in Criminal Justice)

CERTIFICATIONS

2016 Safeland and confined space certified, Class 7 Forklift certified

2007 Professional License - California Real Estate License

1999 NCDS – Nortel Certified Design Specialist

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