Customer Service Hands-On

Donna Marie Johnson

*** **********

Irvine, CA **620

949-***-**** Home

*************@*****.***

EMPLOYMENT

**/**/****-**/**/2023 (Resigned)

Ralph’s 5345 Alton Pkwy, Irvine, CA 92614

My duties included but weren't limited to pulling merchandise for next-day shoppers, stocking health and beauty aids, supporting other departments within the store when needed, and providing customer service to shoppers within the store whenever needed.

03/28/2013-07/20/2020 (Currently laid off due to COVID-19)

Great Foundations Montessori 6304 Irvine Blvd Irvine, CA 92620

Duties included providing in-class support to the infant/toddler classroom with infants from 3 months to 24 months of age. In doing so, it offered hands-on experience where the children could learn and explore in a safe and loving environment. Provide individual support to the child when needed. Allow the child to explore and meet milestones in their way in areas of interest. Create and prove a learning environment focusing on the whole child to support their growth and development. Utilize hands-on experience with the concept of Maria Montessori's philosophy. In doing so, they created a warm, caring, and loving environment for all children to meet developmental needs and milestones as they progress in their growth and development.

03/2010 – 12 /2010 AmeriCorps/We Care 800 N. State College Blvd., LH 204 Fullerton, and CA 92831

Duties: Duties included but weren't limited to assisting seniors in preserving a healthy quality of life and independence and teaching seniors how to access various modes of transportation. Interact professionally and courteously with all senior citizens.

04/1985 – 10/2009 Under 2 Childcare 4 Eccelstone Circle Irvine CA 92604 – Preschool Teacher

DUTIES: A partner and I were responsible for starting in-home daycare for single and low-income families. Other daycare providers and I planned developmental activities based on children's interests and needs. We developed assessment charts to measure each child's growth and development. As an educator, I proved respectful relationships with parents and children. I created an environment that focused on the whole child to support their growth and development and help keep them as they met developmental milestones. I developed an age-appropriate curriculum that was of interest to each child.

3/2005 – 7/20 In-Home Support 4 Eccelstone Circle Irvine CA 92604 – Patient care assistant

DUTIES: I was responsible for caring for my mother after being diagnosed with diabetes, suffered a stroke, and later passed away. As a result, she suffers from her third stroke.

10/2000 – 3/2003 Target 3994 Barranca Pkwy. Irvine CA 92602 – Area Specialist / Stocker

DUTIES: My duties included but weren't limited to pulling merchandise for next-day shoppers, stocking shelves, price checks, and price changes depending on sales and lower prices, as well as

Flow teamwork.

6/1991 – 10/2000 El Toro Commissary Santa Ana Marine Base. Irvine CA 92714 – Stocker/Receiver

DUTIES: Handled receiving incoming inventory and stocking shelves for subsequent day purchases. My duties also consisted of helping customers and obtaining price checks.

2/1978 – 6/1985 Mutual Life Insurance Company Newport Beach CA – Bookkeeper/Admin Assistant

DUTIES: Provided customer service to policyholders, made daily deposits, and entered monies received into the computer and applied them to the insured's policy. Also responsible for keeping the ledger balanced daily.

EDUCATION

Northcentral University

Currently pursuing a Degree in Behavioral Psychology

Pacific Oaks University 55 Eureka Pasadena, CA

Master's Degree Major: Early Childhood Education

Irvine Valley College 5500 Irvine Center Drive Irvine CA

Major: Psychology / General Education

National University La Jolla, CA

BS-Psychology

Vanguard University 55 Fair Costa Mesa, CA

Early Childhood Education/Certificate

Master's Teacher Permit from the State of California Commission on Teacher Credentialing

SKILL: Proficient in current computer systems/programs; knowledge and experience working with Microsoft Office, Outlook, PowerPoint, Access, and Excel.

Type: 45 wpm, 10-key by touch. Operate standard office equipment.

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