Customer Experience Digital Sales
Resume:
Evaliz Harrison Velazquez
******.********@*****.***
EXPERIENCE
Republic Services- Digital Commercial Sales
**/**/**** – Present
● Processing orders for Commercial & Industrial customers.
● Helping residential customers who need Commercial or Industrial services by explaining their billing statements
● Creating an Outlook calendar to complete follow-up emails, tasks, cases, leads, open opportunities, meetings, and proactive reach outs.
● Responding to inbound sales inquiries from Republic Services digital channels for new and existing business customers within an Inside Sales environment.
● Creating customized solutions to resolve complex and escalated issues by utilizing the growth and retention sales tactics learned via training and mentoring.
● Utilizes Salesforce CRM to manage leads, opportunities, and account information during the sales cycle from beginning to end for digital sales inquiries.
● Handles customer interactions with Salesforce Live Agent for web chat interactions, and other Salesforce digital technologies.
● Participates in outbound and inbound marketing pilots, targeted sales activities or campaigns as needed.
● Accountable for meeting or exceeding performance metrics identified by Customer Experience and CRC leadership around customer experience, sales activity, and sales revenue.
● Assists other functions in the Business sales process, Digital Sales team, or the Residential phone teams.
EXPERIENCE
Meunier Electronic Supply — Data Entry & Purchasing 2006 - 2019
Purchasing & Accounting
● Responsible for accounts payables/receivables
● Balancing cash books for the company
● Filing the company’s state taxes
● Processing/emailing orders and invoices
SKILLS
Familiar with: AS400, Fedex & UPS
website, Word, Excel, Outlook,
Salesforce
AWARDS
Republic Services:
● 3x Employee of the Month
● Quarterly Sales Award
Meunier Electronic Supply:
Excellence in Customer Service
● 10x - Employee of the
Month (even won a trip to
Florida in 2004!)
LANGUAGES
Fluent (speaking, reading,
writing): English & Spanish
Characteristics
● Responsible
● Organized
● Hardworking
● Detail-oriented
● Team player
● Attentive
● Adaptable
Customer Service Specialist
● Giving customers order information such as tracking numbers Contacting vendors about receiving and sending packages per agreed upon shipping dates
Shipping & Receiving
● Preparing, receiving, and sending packages via UPS and FedEx
● Purchasing orders for both company and customers
● Printing and fulfilling packing lists for shipments EDUCATION
Colegio Universitario de Arecibo — Arecibo, PR Microbiology 1994 - 1995
Pablo Ávila High School —Arecibo, PR
1991 - 1995
Summa Cum Laude & Academic Honors
REFERENCES
Amy Corlette
***.********@*****.***
Pamela Broxton
********@****************.***
DeAndra Tovar
******@****************.***
Kristina Schutt
*******@****************.***
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