Collections Specialist Credit Cards

CONTACT

Address : San Tan Valley AZ *****

Phone : 480-***-****

Email : *******@*****.***

WWW : Bold Profile

SKILLS

• Conflict resolution,

• Negotiation and Resolution

• Skip Tracing, Leadership

• Managing delinquent Accounts

• Payment Scheduling

• Patience

• Time-Management

• Supervised 10 people

PROFESSIONAL SUMMARY

Have had 24 years of success in the Collections industry. Eager to take on a new role with long-term growth and more advancement potential. And ready to take the next step to find a new opportunity. Last position I had the opportunity to move back into a supervisor roll. Want to continue in that roll. Looking for long term employment.

WORK HISTORY

Collections Specialist, 12/2019 to 04/2025

Flagship Credit Acceptance - Phoenix, AZ

Collections Specialist, 07/2017 to 12/2017

Cenlar FSB - Tempe, AZ

Collections Specialist, 03/2016 to 05/2017

Ditech Financial - Tempe, AZ

Collections Specialist, 10/2011 to 10/2013

Hunt & Henriques - Mesa, AZ

Collections Specialist, 05/2010 to 04/2011

Recovery Partners LLC - Scottsdale, AZ

• Early Payment Default Mid Stage 31-60 Days Delinquent-

• Early Payment Default Late Stage 61-90

• Make arrangements for people to bring account current.

• Promoted to Collections supervisor 2022

Supervised Early payment default 1-90 days past due 2 years up to 16 agents.

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• Supervised Exceptions team/Dialer team until my last day.

• Established my-self with this company for almost 6 years.

• Collected on past due Mortgages (Loan Depot) 1-120 days past due

• Was Team Lead for last couple months

• Negotiated payments to bring account current

Collected on past due mortgages late stage recovery charge-off status. 180+ days delinquent.

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• Negotiated payment arrangements on accounts to bring current

• Collected on past due credit cards

• Bank loans

• Cell phones

• Had route size of 200 accounts that had to manage daily.

• Collected on past due credit cards

• Cell phones

• Apartments

HEATHER GARY

Collections Specialist, 10/2007 to 03/2010

Cavalry Portfolio Services LLC - Phoenix, AZ

Collections Specialist, 10/2003 to 09/2007

Midland Credit Management - Phoenix, AZ

Collections Specialist, 07/2002 to 02/2003

Progressive Financial Services - Tempe, AZ

Collections Specialist, 10/1998 to 01/2002

Allied Interstate - Phoenix, United States

• Payday loans

• 30-180+ days delinquent.

• Collected on past due credit cards

• Bank loans

• Cell phones 30-120+ days delinquent.

• Trained on dialing system.

• Collected on past due credit cards

• Cell phones,

• Bank loans

• Student loans. 120+ past due.

• Collected on past due credit cards

• Auto loans (Ford)

• US Department of Education. 30-180 days past due

• Collected on past due auto loans (GMAC)

• Credit cards

• Cell phones

• Finger Hut 30-120 days delinquent

• Was dialer trainer

• Supervisor over team of 10 people

EDUCATION

No Degree : CNA-Nursing, 08/2015

Central Arizona College - Coolidge, AZ

High School Diploma, 08/1997

Sun Valley High School - Mesa, AZ

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