Customer Service Desktop Support

Lemuel Winker

Hamilton, NJ ***** • 609-***-**** • **************@*****.***

Professional Summary

A dedicated, helpful Customer Service Personnel with the ability to work independently such as, paying attention to details and staying committed to executing job responsibilities.

Skills

Software: Microsoft Office: Word and PowerPoint, Zoom, Communications Management, Great team player

Professional Experience

Bank of America

GWIM Sr Operator Representative, March 2022 - 2022-2025

●Review 80 to 100 requests from clients requesting all types of accounts (IRA, IRRA, CMA, WCMA, and etc) withdrawal

●Approved and match the request from the client with the company policy

●Customer service: Working with clients and CA’s to ensure their transition is completed.

Amazon

FC Associate, November 2020 - 2022 may

●Receive and process incoming stock and materials, picks and fills orders from aaa stock, oversees the packing and shipping of orders, and manage, retrieve, and organize stock

●Cooperate with a team of workers in warehouse environment

●Pack and ship orders

Education

Year Up Philadelphia, PA, August 2021 -2022 April Certified

●Engaging in a 12-week intensive IT training phase and business. focusing on desktop support basics, A+ fluency, and Microsoft Office

Mercer County Community College September 2020 - Present

Associate Degree – General Studies

Trenton High School, 2017 - 2020

High School Diploma

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