Customer Service Quality Assurance

Emmy M Hofmann

954-***-****

********@*****.***

Experience

Customer Service Marketing Training Interpreter

Sales Managing Project Managing

Professional Experience

• Interpret for several hospitals, doctor’s offices and other Medical Providers.

• Interpret for Medicare and Medicaid.

• Interpret for 911 calls, including paramedics to provide emergency medical assistance.

• Created operations manual for customer service representatives to ensure quality service.

• Responsible for Quality Assurance by monitoring other Reps.

• Successfully managed cross-functional teams.

• Managed projects to satisfactory completion.

• Negotiated positive outcomes by listening to clients concerns & problems

• Reduced Customer Attrition and increased customer base by 40% and sales by 35%. Employment

Cyracom International/Voyance (Medical Interpretation) Language Line Solutions (Financial and Medical Video Interpretation) Home Depot at Home Services (District Manager)

CASHERE

TEM Systems

American Express ( Telephone Service Center Supervisor)\ Education

Bachelors in Accounting

Languages

Fluent in both English and Spanish (speak, read and write)