Test Engineer E-Commerce

Mohd E Haque

Sr. QA Analyst (ServiceNow Test Engineer)

Active Secret Clearance

Immigration Status: US Citizen

Woodbridge, VA, Contact: 718-***-****

Email: ********@*****.***

Executive Summary:

Mr. Haque has twelve (12) years of extensive experience in Quality Assurance with expertise in Requirement Analysis, Design, Testing, and Implementation of software applications. Experience in Client-server and Web-based applications for federal clients, Retail, and E-commerce. Responsible for Functional testing, Automation testing, API testing, iOS, Android Mobile Application testing, Independent Verification & Validation testing, JAWS for accessibility / 508 compliance testing in an Agile, Waterfall Development Methodology. Possess excellent analytical and troubleshooting skills with a professional work ethic and an ability to produce top-quality results in challenging environments.

TECHNICAL SKILL:

SKILLS

DESCRIPTION

Operating System:

Windows OS, UNIX OS, iOS, Android

Database:

Microsoft SQL Server 2008R, SQL Server 2003/05, Oracle 11ie, Oracle r12, DB2

Methodologies:

Agile, Waterfall, V-Model

Languages:

Visual Basic, C++, Java, HTML, XML

Tools

ServiceNow, HP ALM, JIRA, QTP/UFT, SOAPUI, Clear Quest, JAWS

Microsoft Tools

MS Word, MS Excel, PowerPoint, and Outlook

Certifications and Trainings:

Name

ID Number

Organization

CompTIA Security+

COMP001021876994

CompTIA

Certified ScrumMaster

000730805

Scrum Alliance

ServiceNow Fundamental

N/A

ServiceNow

Education:

Bachelor of Business Administration (2006-2008)

University of East London, UK

Master of Business Management (1994-1996)

National University of Bangladesh

Bachelor of Commerce (1992-1994)

National University of Bangladesh

Summary:

Ability to acquire an in-depth understanding of complicated business processes and procedures.

Proficient in developing reporting procedures, sampling techniques, and identifying problem areas, weaknesses in the work process, and procedures.

Experience with Agile/Scrum methodologies and the ability to work in cross-functional teams.

In-depth knowledge of Fed Ramp compliance and associated security testing practices.

Experienced in creating test approaches for Independent Verification & Validation testing.

Involved in maintaining Test Matrix and Traceability Matrix and performed Gap Analysis.

Ability to design and execute comprehensive test plans and strategies for large-scale ServiceNow implementations.

Have a strong understanding of ServiceNow modules, workflows, and development environments to effectively test the platform.

Competent working with Service Catalogs & Catalog Items.

Knowledge of workflows in various CSM, ITSM modules (Hardware Asset Management, Software Asset Management, Incident, Change, Problem, Request, IT Asset Management, HR, Payroll, Employee Relation) and CMDB.

Experience working on ‘ATF Module’ to run the scripts.

Experience using JAWS for accessibility / 508 compliance testing.

Extensive knowledge of ALM/Quality Center and Jira.

An expert in creating UAT sessions, UAT Test Artifacts for clients, and performed UAT.

Expertise in Oracle table data manipulation using SQL queries.

Proficient level of computer skills including MS Office, MS Word, Excel and, PowerPoint.

Professional Experience:

US Department of Homeland Security (DHS) – Dulles, VA

Sr. Software Test Engineer (ServiceNow & Jira)

February 2023 – Present

Participate in team “Story Grooming” sessions with the team to ensure the Acceptance Criteria are clear, complete, and testable.

Design and execute test cases for ServiceNow applications and workflows to ensure functionality aligns with business requirements.

Conduct functional testing to verify that each module (Incident, Change, Problem, Service Catalog etc.) operates as expected.

Validate integrations with external systems and ensure data synchronization and transfer between ServiceNow and other applications.

Test ServiceNow applications for scalability and performance to ensure high availability under varying load conditions.

Perform regression testing to identify defects introduced by system updates, patches, or customization.

Document, track, and report defects using the appropriate defect management tools, ensuring they are resolved within defined SLAs.

Assist in the planning, execution, and reporting of UAT to ensure the system meets business requirements.

Create and maintain test plans, test cases, test scripts, and test result reports.

Work closely with ServiceNow architect, developer, and other stakeholders to ensure high-quality releases and smooth post-implementation operations.

Identify, troubleshoot, and resolve issues in ServiceNow environments, ensuring proper fixes before production release.

Environment: ServiceNow platform, CMDB and SCCM, Microsoft Office Excel, Windows XP Professional.

US Department of Defense (DoD) – Stafford, VA

Sr. Software Test Analyst (ServiceNow & Jira)

November 2021 – February, 2023

Responsible to create User Stories, and Analyze Test Data, Test Matrices, and Business Rules.

Responsible to create Test Plans/ Test Cases under Agile Board in ServiceNow.

Responsible to create Test Suits and Test Plans in ServiceNow for each Sprint.

Work with CSM, Incident, Change, Problem, Request, IT Asset Management, HR module, Payroll, and Employee relation module in ServiceNow.

Working in HRSD/CSM module and validate view, create, and edit features and functions for the workflow.

Responsible to run the scripts in ‘ATF Module and submit bug reports to developers.

Create HR profiles and generate for multiple users through custom criteria.

Generate a report for each release from ServiceNow.

Conducted analysis of work procedures and recommended changes to improve the effectiveness of the organization’s process/procedures.

Conduct QA testing with extensive knowledge of hybrid (Waterfall/Agile) Testing Life Cycle and SDLC.

Create and execute manual test procedures and regression tests, capturing appropriate test artifacts, identifying problems, and documenting results via Defect Reports.

Test systems at the user interface, component, integration, system, end-to-end, and regression levels.

Document test results and maintain test plans, test environments, and test event checklists for each test cycle.

Performed SIT testing and End-to-End testing for full functionalities of the application.

Actively participated in Walk-through and daily status report meetings.

Attended Test Results Review meeting and provide feedback as required.

Generated Test Summary Report (TSR), Defect Summary (DSR), and Project Result Summary.

Prepare detailed test cases by understanding the business logic and user requirements for manual testing.

Environment: ServiceNow, JIRA, Oracle 11ie, XML, HTML, Microsoft, .Net framework 3.5 & 4.0, and Microsoft Office Excel.

US Department of Justice (DoJ)- Washington, DC

Sr. Software Tester (ServiceNow & ALM)

August 2019 – October 2021

Responsibilities:

Review system specifications and documentation at appropriate points in the solution Delivery Life Cycle (SDLC) and provide feedback to BA/ Product Owner.

Design and develop the Test Approach, Test Plan, and Test Schedule to effectively validate technology projects on both functional requirements and technical specifications.

Defining and documenting test cases based on requirements/stories.

Upgrading existing test cases to system changes, defining regression test cases.

Define UAT test cases, validation of issues during UAT.

Perform System Integration testing with REST API.

Validate workflows in various CSM, ITSM modules (Incident, Change, Problem, Request, IT Asset Management, CMDB).

Perform ServiceNow CSM implementation validation for workflows, portals, back-end, table structure, and models.

Work with Service Catalogs & Catalogs Items.

Create Test Suits and Test Plan in ServiceNow for each Sprint.

Responsible to run the scripts in ‘ATF Module and submit bug reports to developers.

Align Test Cases in Test Plan for each sprint.

Execute Test Cases in ServiceNow.

Log Defect in ServiceNow.

Generate a report for each release from ServiceNow.

Responsible to run daily Scrum meetings.

Participate in Sprint Planning meeting.

Responsible to lead Sprint Review meetings.

Participate in Backlog meetings.

Prepare Test summary report, Defect Summary report.

Environment: ServiceNow platform, CMDB and SCCM, Microsoft Office Excel, Windows XP Professional.

US Department of State (DoS)- Arlington, VA

Software Test Engineer (ServiceNow & Jira)

October 2018 – August 2019

Responsibilities:

Participate in team “Story Grooming” sessions with the team to ensure the Acceptance Criteria are clear, complete, and testable.

Conduct QA testing with extensive knowledge of Agile Testing Life Cycle and SDLC.

Work with the Business Analysts, Developer, and the QA team to maintain the Requirements Traceability Matrix to track requirements across the project life cycle.

Attend daily stand-up meetings to provide updates.

Analyzes software requirements specification, functional specs, design specs, and User Requirements Specification (URS).

Identified in-scope and out-of-scope functionalities for the application.

Develops test plans, test scenarios, and test cases to support Agile software development cycles and perform Independent Verification and Validation testing for the client.

Use ServiceNow to develop a test plan, test cases and execute test cases and update test results.

Prepared UAT Test Plan, Test Scenarios, Test Cases and performed UAT testing.

Actively use Jira for review stories, provide comments, create & execute test cases, and log defects.

Validate workflows in various ITSM modules (Incident, Change, Problem, Request, IT Asset Management, CMDB).

Perform ServiceNow ITAM implementation validation for workflows, portals, back-end, table structure, and models.

Responsible to run the scripts in ‘ATF Module and submit bug reports to developers

Write clear and comprehensive bug tickets in JIRA to document the steps to recreate the bug.

Involve extensively with conducting Regression, Functional, Boundary, Smoke, GUI, Adhoc, and Business Function testing of the application.

Create a Test Summary Report, Defect Summary Report included various points of key process and identify problem areas, weakness in the work process, and procedures.

Prepared test results manually with screenshots for each test step and updated test artifacts accordingly.

Participated in a demo session with clients for each release.

Attended weekly defect triage meetings and provided updates for the defect.

Attended Test Result Review meeting and provide feedback as required.

Created Test Summary Report, Defect Summary Report for each release.

Environment: ServiceNow platform, CMDB and SCCM, HP QTP/UFT, JIRA, Oracle 11ie, XML, HTML, Microsoft, .Net framework 3.5 & 4.0, SQL Developer and Microsoft Office Excel.

US Defense Health System (DoD) – McLean, VA

Software Test Engineer

September 2017 – October 2018

Responsibilities:

Developed Test Plan with recommendations for prevention and correctness of the system.

Identified in-scope and out-of-scope functionalities for the application.

Developed test scenarios, test cases, and performed IV & Validation testing for the client.

Analyzed software requirements specification, functional specs, design specs, and URS.

Created test scenarios, test cases, and support Agile, Hybrid, and Waterfall.

Participate in Backlog meetings, Sprint Planning meetings, Sprint Review meetings.

Collaborated with the software development teams to document test cases and test plans.

Conducted detailed triage to identify potential defects and provide clear and concise “Steps to reproduce” by using ALM.

Prepared UAT Test Plan, Test Scenarios, Test Cases and performed UAT testing.

Performed test execution of UAT, coordinating with business areas and other testing teams.

Prepared Test data, Test Suites, Test Cases for Regression test and execute in ALM.

Performed SIT testing and End-to-End testing for full functionalities of the application.

Performed back end and database testing using SQL queries, Joining for data validation.

Involved in Security Testing using secure data provided by the client.

Performing Back-end testing with extensive use of SQL Queries and UNIX commands.

Actively participated in Walk-through and daily status report meetings.

Generated Test Summary Report (TSR), Defect Summary (DSR), and Project Result Summary.

Environment: ALM, DB2, Apache, iOS, HP UFT, UNIX/Linux, SharePoint, Windows XP Professional.

Lowe's - Mooresville, NC

SQA Engineer

February 2015 – August 2017

Responsibilities:

Reviewed and analyzed BRD, FSD, and Design documents of various functionalities.

Developed Test Plans, Test Scenarios, Test Cases for the application.

Identified in-scope and out-of-scope functionalities.

Participated in daily scrum meetings and sprint reviews and implemented Agile QA processes.

Actively participated in Walk-through and daily status report meetings.

Analyzed User Stories and prepared Test Scenarios, Test Cases for the application.

Created and executed the Test Scripts and Test Steps for all the modules and stored them in ALM.

Performed accessibility / 508 compliance testing by using JAWS and followed guidelines WCAG 2.0 framework.

Performed Mobile Apps (Native, Web, and Hybrid Apps) testing on Android, iOS, and Windows operating systems with the hands-on device and by using Emulator through Device Connect and real devices.

Performed Cross Browser testing on Tablets, Android, iOS applications.

Used SQL queries, Joining, Commands, and performed back-end testing for data validation.

Extensively Involved Regression, Functional, Boundary, Smoke, and GUI testing.

Performed Web Service testing in SOAP UI in order to perform Positive, Negative, Boundary, Database, Security, and load testing.

Created automated test scripts and performed Front End and Functionality Testing using Quick Test Pro/UFT.

Responsible for tracking defects, and closing the defects based on the defects fixed report.

Attended Test Result Review meeting and provide feedback as required.

Created Test Summary Report, Defect Summary Report and uploaded them into SharePoint.

Environment: HP ALM /QC 11.0 and 12.21, HP QTP/UFT, JIRA, Sterling Console, Oracle 11ie, XML, HTML, Microsoft, .Net framework 3.5 & 4.0, SQL Developer and Microsoft Office Excel.

US Department of Labor (DoD) -Washington, DC

Software Tester

March 2013 – February 2015

Responsibilities:

Conducted QA Agile testing with extensive knowledge of Agile Testing Life Cycle.

Participated in daily scrum meetings and sprint review meetings.

Worked with the BA and the QA team to track requirements across the project life cycle.

Identified in-scope and out-of-scope functionalities for the application.

Used ALM to create a release, test suits, and test cases, execute test scripts, perform requirements coverage, and generate reports.

Performed Web Service testing in ‘SOAP UI’ in order to validate database, Security, and load testing.

Tested Mobile Apps on Android, iOS, and Windows operating systems.

Responsible for setting up the environment for mobile app testing on multiple versions of the devices and OS.

Performed Smoke, Functional, System Integration, GUI, End to End, Back-end testing at various phases of the development and test cycles.

Prepared UAT Test Plan, Test Scenarios, Test Cases and performed UAT testing.

Performed test execution of UAT, coordinating with business areas and other testing teams.

Performed 508 Complaint testing for the application tested by using a screen reader tool (JAWS) and followed guidelines WCAG 2.0 framework.

Explored defects during Test execution, submitted and tracked them in ClearQuest.

Created, enhanced, and maintained test scripts for various functions and regression using QTP.

Attended weekly defect triage meetings and provided updates for the defect.

Prepared test results manually with screenshots for each test step and updated test artifacts accordingly.

Participated in a demo session with clients for the Release.

Environment: HP QC/HP ALM, HP Quick Test Professional, Clearquest, ASP.NET, XML, HTML, Microsoft.Net framework 3.5 & 4.0, SQL Server, IBM Rational Suite and Microsoft Office Excel.

References available upon request

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