Customer Service Data Entry

Andrea Moore

Boerne, TX ***** • 830-***-**** • *********@*****.***

Professional Summary

Skills

Document Verification

Settlement Documents

Data Entry

Settlement Support

Invoicing Support

Clerical Support

Weekly Payroll

Data Communications

Customer Accounts Management

Customer Satisfaction

Client Relationships

Work History

Customer Service Representative- Level 2, 03/2023 to Current

Conduent – San Antonio, TX

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Investigated and resolved accounting, service and delivery concerns.

Route Settlement Specialist, 11/2008 to 09/2013

Great Plains Coca-Cola

Checked drivers in and out, gave them and took their keys, change bags and phones if issued one

Gave change for their change bags

Verified number of bags drivers should/actually have

Count money from bags, balance ledger at end of night, settled drivers, completed deposit.

Managed time efficiently in order to complete all tasks within deadlines.

Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Rep, 11/2008 to 09/2013

Great Plains Coca-Cola

Set up deleted and made changes to accounts

Called customers and took incoming calls for orders

Took orders for promotional décor and product from salesmen

Put requests in for time off, ticket requests, requests for supplies, and employees quitting and/or from supervisors of employees terminated

Put in service requests for vending machines and vehicles and equipment

Put in uniform requests and issues

Scheduled orders for machine installs, relocations, resets, and removals of machines

Input any internal or external issues.

Customer Service/Sales Rep, 01/2007 to 01/2008

CINGULAR WIRELESS, AT&T

Set up new accounts, cancelled accounts, updated information on accounts, explained bills, issued credit when necessary

Trouble shot equipment, ordered equipment.

Customer Service Rep, 01/2005 to 01/2007

Convergys Moore OK

Set up new accounts, made changes, and canceled accounts

Ordered ppv for customers

Explained billing, trouble shoot equipment, order new equipment, set up service calls when needed

Credit accounts when necessary.

Education

James Madison High School - San Antonio, TX

UTSA - San Antonio, TX

Rose State College - Midwest City, San Antonio, OK, TX

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