Service Representative Customer

MONICA COMPTON WILLIAMS

**** ***** **** ** ********,TX 78109 941-***-****

******************@*****.***

Experience

Charter Communications

Offline Customer Service Representative

**** * ***** ** 64 - Bradenton, FL 34208

April 2023 - February 2025

Supervisor: Peter Cris

Phone: 1-314-***-****

• Manage a large amount of inbound customer calls in a timely manner.

• Enter new customer information into system, or update existing customer information

• Manage and resolve customer complaints.

• Identify and escalate priority issues by routing calls to appropriate resources.

• Ability to document all information according to standard operating procedures. XPO Logistics XDT

Customer Service Representative (Dispatcher)

2206 51st Ave E – Ellenton, FL 34221

September 2021 – October 2022

Supervisor: Shane Healy

Phone:1-844-***-****

• Assist customers and business partners via telephone and email

• Handle customer complaints in a calm, professional manner

• Diagnose, assess and resolve problems or issues

• Monitor progress of delivery routes

• Process changes or cancellations to delivery orders Walmart Supercenter

Personal Shopper

5315 Cortez Rd W - Bradenton, FL 34210

April 2020 - July 2021

Supervisor:

Phone: 479-***-****

• Liaising with customers to determine their specific needs, ultimate goals, budgets, and interests to find the appropriate items that best suit their needs

• Interacting with customers to know/determine what they are looking for, providing advice and knowledge of the best products to purchase, processing purchase, and helping with exchanges or returns

• Building and ensuring customer relationships and loyalty by interacting personally with them and maintaining client files.

Lyneer Staffing Solutions

Inbound Customer Service Representative

5899 Whitfield Ave, Suite 102 – Sarasota, FL 34243 October 2018 - December 2019

Supervisor: Lillian Barrientes

Phone: 941-***-****

• Manage a large amount of inbound customer calls in a timely manner.

• Enter new customer information into system, or update existing customer information

• Follow communication scripts when handling different topics.

• Manage and resolve customer complaints.

• Identify and escalate priority issues by routing calls to appropriate resources.

• Ability to document all information according to standard operating procedures. Crossmark

Retail Merchandiser

5100 Legacy Drive Plano, TX 75024

September 2016 - February 2019

Supervisor: Jeffery Armontrout

Phone: (469) 814 - 1000

• Ability to move and clean shelves, install new racks and display merchandise, place shelf strips and attach tags properly.

• Knowledge of date codes and plan-o-gram integrity.

• Ability to process pack out, restocks and reorders as necessary. Aerotek Staffing Agency

Fulfillment/Title Processor

2970 University Pkwy, Suite 202- Sarasota, FL 34243 November 2017 – February 2018

Supervisor: Misha Fabick

Phone: 941-***-****

• Ability to verify accurate title VIN number, odometer reading, release of liens, free and clear titles and titles contained no alterations.

• Knowledge to check vehicle titles for accuracy.

• Maintain current knowledge of DMV regulations regarding vehicle titles for each state in which vehicles are processed.

• Process in-state and out of state vehicle registrations and title transfers. Driveline Retail Merchandising

Retail Merchandiser

700 Freeport Pkwy, Suite 100 Coppell, TX 75019

November 2016 – February 2018

Supervisor: Marcella Turner

Phone: 888-***-****

• Ability to move and clean shelves, install new racks and display merchandise, place shelf strips and attach tags properly.

• Knowledge to check date codes and plan -o-gram integrity.

• Ability to process pack out, restocks and reorders as necessary. EDUCATION

Computer and Information Sciences

St. Petersburg College – St Petersburg, FL

Coursework in Accounting, Business Management and Computer Sciences August 2008- November 2010

Bookkeeping

West Orange Stark High – Orange, TX

August 1983 – December 1984

VOLUNTEER WORK

Community Outreach Word of Deliverance Church Team Leader/Supervisor 750 27th Street East – Bradenton, FL 34208

November 2012 – Present

Supervisor: Anthony Reddick

Phone (813) 293 - 1316

Distribute food to program beneficiaries, replenishing stocks, implementing food hygiene standards, maintaining storage spaces clean and organized, loading and unloading food items.

Contact this candidate