Customer Service Data Analysis

Celeste Printup

**************@*****.*** 678-***-**** Conyers, GA

SUMMARY

Seasoned administrative professional with 10 years of experience, specializing in tax administration and office operations. Proven track record in enhancing office efficiency, refining policies, and managing multiple projects to meet regulatory deadlines. Excels in customer service, data analysis, and maintaining confidentiality, actively seeking an administrative role to leverage these skills.

WORK EXPERIENCE

Rockdale County Government Conyers, GA

Senior Administrative Tax Clerk Jan 2023 - Present

• Presents essential regulatory information to the public, managing multiple projects simultaneously to adhere to deadlines.

• Improves office productivity through the refinement of policies and procedures, supporting this with thorough data analysis and practical solutions for departmental issues.

• Provides exceptional customer service on various platforms, complemented by the development of educational resources for public engagement.

Administrative Tax Clerk Mar 2017 - Dec 2022

• Provided exemplary customer service to a diverse clientele, effectively addressing their needs and inquiries.

• Handled and responded to a range of electronic communications, ensuring clear and concise correspondence.

• Ensured daily maintenance and updating of electronic records, prioritizing accuracy of account information.

• Undertook thorough record research and drafted diverse correspondences in accordance with management directives, always upholding confidentiality and fostering interdepartmental relations. Nvision Global Logistics McDonough, Ga

Pricing Specialist Aug 2016 - Mar 2017

• Oversaw and updated key appendices concerning pricing and fuel indices, which improved the effectiveness of freight statement processing.

• Performed comprehensive data analysis, identified, and rectified crucial pricing index discrepancies, leading to a marked decrease in organizational error rates.

Mailroom Associate May 2014 - Aug 2016

• Orchestrated and refined the processing of incoming mail correspondence, guaranteeing accurate and prompt service for corporate clientele.

• Oversaw and coordinated outbound mail procedures, which involved scheduling pick-up appointments, thereby elevating customer service levels.

• Boosted scanning productivity by half, shortened processing periods, concurrently managed scanning equipment, and executed data entry tasks for freight statements. US Census Bureau Stockbridge, GA

Office Operations Supervisor Feb 2010 - Nov 2010

• Streamlined operational procedures by establishing and supervising user accounts, bolstering security measures, and orchestrating software installations across multiple workstations.

• Boosted operational efficiency by regularly maintaining and updating network equipment, recruiting for intricate projects, and creating detailed reports to provide valuable insights to management. EDUCATION

Strayer University

Master of Public Administration

Dec 2021

Augusta State University

Bachelor of Science, Political Science

May 2007

SKILLS

Excellent Written and Verbal Communication • Attention to Detail • Time Management • Proficiency in Microsoft Office Suite • Organizational Skills • Problem-solving abilities • Communication Skills • Customer Service • Multitasking • Teamwork • Data Entry

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