Customer Support Information Technology
Resume:
SEEMA MANE
Seema Mane Wankhedkar
Rochester MN **904
***********@*****.***
EXPERIENCE SUMMARY
5+ years of experience in Information Technology
Web Page Testing, development and Database management for server cluster Message Broker Technical Customer Support at IBM.
Data Analysis, Software testing, debugging and development, at MAYO quick learner. Demonstrated experience in Computer Operations/Customer Service/Hardware Fundamental knowledge of concepts, practices and procedures of software development Expo to Agile and Crum master.
Using R merging databases and performing histograms and charts using R AI Neural Network deep learning Python programming in Docker-Jupyter tensorflow. EDUCATION
Bachelor of Science (Computer Data Science Software): May 2022-Dec24, Winona State University, Rochester, MN
Bachelor of Science (Computer database & chip design Engineering): August 2001, University of Alabama Tuscaloosa, AL
Certification in AS/400 Systems Operations: 2003 Rochester Community & Technical College, Rochester, MN
Oracle Database Certification Alabama Community College 1999. SELECTED PROFESSIONAL EXPERIENCE
Cloud Mongo DB data extraction and Analysis study at home 2024
• Data mining and data modeling for ETL processes
• Creating Clusters
• Did posting using JSON over the web.
• Also used DASH boards SAS through R for statical Data Analysis at home Environment: Atlas website, Database System Concept book reading. Spectrum Business for Cable Services, Rochester, MN Oct 2020 – Dec 2020 sales Customer Support (Network Data Management Services)
• Emphasis on communicating with customers to make sales happen while performing
• Help desk operation for team as a technical help Data entry for customer subscription
• Technical help and installation explanations of services and products for cable company
• Data collection accounting access through gateway and documenting automated sales call System level exposure to accounts and management
• Helped customer show technical infrastructure and management skills on organization level Keeping track of calls and retrieving and receiving returns Nodal designs and Architecture and algorithm along with protocols. Environment: Microsoft Windows Outlook, Access, Excel, Kronos, Gateway, Calldious, Enterprise Tracker, Zen-desk
Winona University Rochester MN Sept 2016 -Dec 2024
• YMCA Database using SQLite with hands on experience for queries. Ski Resort Database schema and app.
• Report generation using Python ML.
• Grocery machine transaction with database Java Application
• Pets’ adoption website development with database
• C-Sharp Monopoly
• JAVA Report Generation; Billing and employee application in JFRAME with images processing
• Bank ATM Machine in JAVA
• LDAP, OLAP and SQL server performance study
• C++ garbage collection programming with pointers
• Phlebotomy Database structure design and Architecture ODBC
• Hematology Database structure design façade security certificate protocol writing Environment: Windows 12 and Mac, Access, DB2, Sybase, Big Data, Excel, MVC, PHP, ASP, JSP
(LA) Akana Rochester MN Sept 2016 – Dec 2016
QA Testing (Life Cycle Manager, Project Manager)
Software testing Life Cycle Manager
• Quality Assurance procedures documents updates
• Collaborate closely with software development colleagues to resolve issues.
• Updated excel spreadsheets for test points and test results.
• Agile scrum server PMO experience
Environment: Windows, LM 8.0, PM 8.0 Oracle and DB2 server, SOA/SOAP, Jira, PMO, oneNote. Elite Custom Solutions, Rochester, MN Feb 2016 – July 2016 Software Testing (Purchase Management Data)
• Analyze functionality requirements and write test plans for Software testing for E2- shop.
• Data Analysis for purchases and devices inventory.
• Collaborate to Analyze functionality of different medical devices and write test scripts and test plans.
• Query data Investigation and report defects thoroughly.
• Effectively identify and communicate potential risks during the project.
• Quality procedures documents updates
• Created and updated project management and budget charts
• Ensure the timely delivery and deployment of quality products for assigned projects. Environment: Windows, Crystal Reports, Oracle, MS- SQL, Gantt chart like TFS tool. HITACHI, Rochester, MN Feb 2012 – April 2012
Reliability Testing (Quality Data Management Services)
• Created Charts and reports for Hard Disk drives and SCSI buses performances.
• Analyze functional testing of Hard Disk Drive and SSDs reliability on Flex Star
• Data collection for disk performance and analysis of SCSI Environment: Windows,
Crystal Reports, i-series, SQL
Mayo Clinic, Rochester, MN Jul 2010 – Sep 2010
Functional Testing (MMSI [Access Application]).
• Functional testing of MMSI access application and debugging
• EZ attachments with i-series database
• Created views, Trigger and procedures to create reports. Environment: Windows, Crystal Reports, i-series
Mayo Clinic, Rochester, MN Apr 2008 – May 2009
Quality Data Analysis (Quality Data Management Services)
• Creating and testing automated reports and charts from DSS, Oryx, Sybase, SQL server and many other databases to verify accuracy and quality measures
• Testing Hospital finance and survey data Analysis and management Support for RNs performing enterprise surveys (ad-hoc) for PDAs.
• Data Encapsulation and Object-oriented programming Environment: Python, ML-TensorFlow, docker Jupyter, Windows, Crystal Report, Business Object, Visual Basic, DB2 8.1(Mayo mainframe), SQL, Excel, Access, Words, EHR. Client: IBM, Raleigh, NC Nov 2006 – Nov 2007
Software Engineer (Customer Support)
• Help Customers to understand and use online transactions on Web sphere products functionality and operations.
• Recreate and troubleshoot problems in software with installation, administering message broker components in different environments.
• Communicate and coordinate between development teams to test and send fixes to customers for bank software.
Environment: WMB, MQ, WAS, WSRR, Windows, AIX, Linux, HPs, DB2 8.1, Oracle 8i, ESQL, XML, SQL, XML, MQ 6.0.
Client: IBM, Rochester, MN Sep 2005 – Nov 2006
Development & Verification Engineer
• Support and vendor co-ordination for software verification tools.
• Developed and maintained web page for functional Verification Engineers skill survey.
• Invented, developed and implemented design tools on AIX and Linux using Perl, tcl to reduce memory space requirement and fast debugging solution that resulted in reducing 10% of testing time for batch runs.
• Designed, developed and implemented a Quotation program for the licenses, MS Access / MS SQL 2000 reduced the time to write a quotation by one-fourth thus leading to easier cost comparison resulting in 2% decrease in license purchase cost for new deals of the year.
• Presented the status of the license purchase and versions of the tools on global licensing.
• Scrum meetings for chip verification and development. Environment: AIX 5.3, Access, HTML, Perl, XML, jQuery, AJAX, JSON, Scrum Client: IBM, Rochester, MN April 2004 – Sept 2004
E-servers hardware and software testing
• Analyze functionality requirements and write test plans for a variety of products/projects.
• Perform in-depth testing 24 hours in a row of 40 computers at a time.
• Investigate and report defects thoroughly clear error logs.
• Follow defect repair commands and procedures in PHP Environment: AIX 5.3, Access, HTML, PHP, JavaScript, XML, JQuery, AJAX, JSON, Scrum REFERENCES: Available upon request
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