Customer Service Marketing Manager

Elizabeth Levi

Little Ferry NJ *****

******@*****.***

Fairleigh Dickinson University Magna Cum Laude graduate with outstanding artistic achievement’s awards. Proactive and reliable, ability to work independently and collaborate effectively. Excellent project management skills, detail oriented, extremely organized and flexible. Authorized to work in the US for any employer

Work Experience

Product Development & Marketing Manager

Kirker Enterprises · Full-time

Oct 2023 - Present · 1.5 Year - New Jersey, United States

- -Oversees all customer project requests, submissions, and sample shipments from R&D development in the laboratory through to approval and shipping, ensuring relevant prototype development to the brief, timeliness, and client satisfaction

- -Works closely with color matchers to curate seasonal color and trend collections driven by current trends

- -Cross functional position working with various departments : clear & concise communication internally with all levels of management and externally with customers in regards to project status and new product concepts

- -Assist in producing sales materials such as product fact sheets, demos, and presentations for current product portfolio and new innovations

- -Works to identify customer portfolio gaps/opportunities and identify product solutions. Make suggestions to the sales team based on new products for brand expansion based on product portfolio gap analysis and upcoming trends Fragrance Evaluator Assistant & Project Coordinator International Aromatics · Full-time

Oct 2021 - Present · 2 Years - New Jersey, United States

- Oversees all fragrance sample project operations

- Manage projects to meet client deadlines with supporting documentation

- Assist in preparing regulatory documentation such as certificate of analysis, specification sheets, certificate of origin documents, pricing letters, scent descriptions and more

- Liason between clients and all internal departments, providing customer service to customers via phone and email daily

- Work with various departments to select, evaluate samples, and process projects for customer project launches

- Assist in preparing and evaluating product demos for olfactory projects-

- Conducting research and trends presentations for both luxury and mass market

- Administrative work, customer service via phone; email

- Update daily sample reports for internal meetings with perfumery and internal departments

- Extremely Organized, Flexible and Ability to wear multiple hats Skills: Microsoft PowerPoint · Microsoft Word · Organization Skills · Interpersonal Skills · Microsoft Excel · Communication · Inspiration · CPG Industry · B2B · Detail Oriented · Fast Learning · Creativity User Experience Design Intern

LEXORA Inc. · Internship

Jan 2021 - Jun 2021 · 6 mos

Secaucus, New Jersey, United States

- Created a UX business plan, Competitive Analysis Deliverables and graphics for the company.

- Conducted Market Research, Product Development, Customer Journey Mapping, Social Media Branding, Sketching, and Ideation.

- Helped with the re design of Lexorahome website through User Experience Research and Design.

User Experience / Interface Design

Digital Destino · Internship

Dec 2020 - Mar 2021 · 4 mos

- Mobile and Web Design, UI Design, Branding,

- User Experience Methodologies

UX / UI & Research

Lair East · Internship

Apr 2020 - Nov 2020 · 8 mos

New York, New York, United States

- User Experience Research, Competitive analysis deliverables, Website

- Design, Social Media Coordination and Branding

Education - Fairleigh Dickinson University

Bachelor of Arts - BA, Computer Art and Design 2021 Bachelor of Computer Art and Design with a Minor in Humanities Honors & awards -

Award for Outstanding Achievement in Art On the basis of high standards of Scholarship, Service, and Character

Issued by Dr. Geoffrey Weinman Dean, Vidal Lopez Dean of Students · Jun 2021 Associated with Fairleigh Dickinson University

Fairleigh Dickinson University Extends Congratulations to Elizabeth Levi, Recipient of the Maxwell Becton College of Arts and Sciences Award for Outstanding Achievement in Art On the basis of high standards of Scholarship, Service, and Character.

Graduated with Latin Honors (Magna Cum Laude)

Issued by Fairleigh Dickinson University · May 2021 Associated with Fairleigh Dickinson University, Graduated with Latin Honors ( Magna Cum Laude ) Honors List

Issued by Dean · Jul 2020 Associated with Fairleigh Dickinson University, Fairleigh Dickinson University Honors List. Recognizing distinguished academic accomplishment.

Contact this candidate