Java Developer Call Center

Professional Summary:

*+ years of IT experience, including 6+ years of expertise in Salesforce.com CRM as a Developer and Administrator, with a strong focus on Apex programming, Lightning development, Visualforce, and Salesforce configuration.

3+ years of experience as a Java Developer, proficient in backend development and object-oriented programming principles.

Extensive experience in Salesforce Lightning Apps, including development of Lightning Components, Controllers, Events, and managing Classic-to-Lightning migrations.

Skilled in SFDC Administration, including creating Profiles, Roles, Page Layouts, Permission Sets, Approval Processes, Reports, and Dashboards, ensuring optimal user experience and data governance.

Strong hands-on expertise in Salesforce Security and Sharing Rules, including configuring Field-Level Security, Profiles, and Roles for different organizational hierarchies.

Proficient in querying databases using SOQL and SOSL, with experience working on Salesforce objects such as Accounts, Contacts, Opportunities, Leads, Cases, and Campaigns.

Adept at working across Sales Cloud, Service Cloud, and Marketing Cloud, including implementing AppExchange solutions and Call Center integrations.

Expertise in consuming and integrating RESTful APIs, including handling authentication mechanisms, secure data exchanges, and implementing HTTP methods (GET, POST, PUT, DELETE) for dynamic business requirements.

Experience with Apex Web Services, Scheduled Jobs, Batch Apex, Workflows, Email Services, and Approval Processes to deliver scalable and customized solutions.

Expertise in Data Migration, utilizing tools like Apex Data Loader, Import Wizard, and Force.com APIs for seamless integration and migration of large datasets.

Expertise in Git for version control and JIRA for managing Agile sprints.

Experienced in Salesforce Aura Framework, LWC and Visualforce for developing dynamic UIs, along with mobile app packaging for extending functionality to mobile devices.

Knowledgeable in HTML, XML, CSS, and JavaScript for enhancements and integration.

Certifications:

Salesforce Certified Administrator.

Salesforce Certified Platform Developer (PD- 1)

Educational Qualification: Bachelor of Technology in Computer Science Engineering, JNTU-K University. India

Technical Skills:

Salesforce

Apex Language, Apex Trigger, Apex Class & Apex, Visual force (Page, Component & Controllers). SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, force.com IDE, Apex data loader, web services, Aura Components, LWC.

Force.com tools

Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud

Connector, Outlook connector, Excel Connector, Workbench.

Web Technologies

HTML, CSS, XML, AJAX, Java script, JSON

Program Languages

C++, JAVA, J2EE, SQL, Apex

IDE

Net Beans, Visual Studio code.

Databases

Microsoft SQL Server, SQL & PL/SQL

Source Control

Git

Professional Experience:

Wells Fargo, Charlotte, NC

June 2023– Dec 2024

Role: Senior Specialty Salesforce Developer

Responsibilities:

Designed and developed Apex Classes, Controller Classes, and Apex Triggers to meet various functional and business needs.

Built the Contact Master 2GP Managed Package to support multiple CRMs.

Created the Solicitation Preferences LWC to display solicitation preferences, integrating REST APIs for seamless data retrieval.

Implemented the Golden Copy LWC to display contact information via a REST API.

Created Custom Objects, Page Layouts, Custom Tabs, Validation Rules, and Approval Processes to tailor Salesforce functionality to diverse business user groups.

Built Lightning components using the Salesforce Lightning Design System (SLDS) and implemented functionality with the Aura Framework and Visualforce.

Developed Unit Test Classes for Apex code to ensure high code coverage and meet Salesforce release requirements.

Written complex SOQL and SOSL queries for efficient data retrieval and manipulation.

Created workflows and approval processes for automated case routing and escalation.

Designed the Update Preference Form LWC, allowing users to update preferences using REST API and HTTP POST requests.

Integrated secure protocols, including token generation and certificate management, within middleware layers to ensure secure REST API communications.

Implemented the new web service, triggered on Account creation, handling multiple business scenarios to ensure compliance and data accuracy.

Migrated data from external sources such as Cloud Box, Oracle, and SQL Server, as well as local CSV files, using Informatica and Data Loader tools.

Led build and release activities, ensuring high-quality deliverables.

Resolved build-related vulnerabilities identified by Checkmarx and SonarQube.

Implemented seamless code migrations between Sandbox and Production environments using Change Sets.

Provided ongoing production support for multiple CRMs, addressing issues, troubleshooting errors, and implementing fixes for the legacy WCIS Integration package.

Actively participated in end-to-end testing, gathering feedback from business users, and refining solutions accordingly.

Interacted with various business user groups to gather requirements and translate them into technical specifications and design artifacts.

Extensive experience with Data Loader and Data Exporter for handling large-scale data operations.

Environment: Salesforce.com, Force.com Eclipse IDE, VS Code, Lightning Components, Aura Components, LWC, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOAP, REST, SOQL, SOSL, Scrum, Custom objects, Custom fields, sandbox, Web Services.

DaVita, Denver, Co

Dec 2020-May 2023

Role: Sr. Salesforce Developer/ Admin

Responsibilities:

Developed APEX Classes, Controller Classes and APEX Triggers for various functionality.

Involved in Salesforce.com Service Cloud development, customizing the UI, including creation of Custom objects, Page layouts, Custom tabs.

Worked with SFDC’s Lightning Design System framework components.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Involved in working with VS Code/SFDX for development purposes.

Written numerous SOQL and SOSL queries using Force.com explorer.

Created the workflows / approval processes for automated cases routing and cases escalation.

Implemented Code Migrations between Sandbox & Production Orgs with Change sets.

Created Customized several Validation Rules, Apex Triggers, Apex classes.

Experience in Salesforce Aura Framework in visual force to develop UI for application.

Worked on Migrating data from third parties like cloud box, Oracle, SQL Server, local system files (CSV) to Salesforce using Informatica.

Involved in End-to-end testing and gathering requirements to feedback from business users.

Involved in production support issues during migration issues, contribute to agile ceremonies, understand business requirements, and generate design artifacts accordingly.

Used Git for source control and JIRA for Release activities.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOAP, REST, SOQL, SOSL, Scrum, Custom objects, Custom fields, sandbox, Web Services.

ETS, Princeton, Nj

June 2018 – November 2020

Role: Salesforce Developer/Administrator

Responsibilities:

Worked on Apex Classes, Triggers, Visualforce pages and controllers.

Trained users on salesforce application and conducted internal demos and explained how to use the application.

Worked on integrations using REST, SOAP API and Web services.

Performed Validation Rules, formulas, workflows, e-mail services and approval processes using customization Apex to implement business logic.

Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Change Set, Eclipse IDE, Force.com IDE.

Created Visual Force pages and components to render data from associated controllers and embedded Java Script and HTML as needed.

Wrote the Flows to meet the business requirements.

Participated in daily scrum meetings with vendor, marketing and internal staff.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

RNTBCI Private Ltd.,Chennai

Aug 2016 To May 2018

Role : Java Developer

Responsibilities:

Involved in Design, Development and Support phases of Software Development Life Cycle (SDLC).

Used AGILE methodology and participated in SCRUM meetings.

Analyze user requirements to derive technical software design and performance requirements.

Developed multiple custom classes to meet business needs.

Implemented booking path user data validation using Spring validation, Spring Web Flow.

Using the latest technologies of Spring Web flow which includes module flows, Tiles, Resource bundles for internationalization and JSP technologies to implement the front end.

Debugging and fixing bugs in complex applications.

Develop and execute test procedures for software components.

Developed all the UI pages using HTML, XHTML, DOM, CSS, JSON, JavaScript, jQuery, Ajax.

Execute SQL Queries to interact with Oracle database.

Environment: J2EE, Core Java, Spring MVC, Spring Web Flow, Spring, Hibernate, REST, HTML, CSS, JSP, Oracle 10g.

Symphony Software Pvt. Ltd, Hyderabad

Feb 2015 – July 2016

Role: Programmer Analyst.

Responsibilities:

Involved in Analysis, Design and Development of different phases of the Process Flow module.

Involved in Object-Oriented analysis and design.

Worked on designing/developing of large, transactional, enterprise class systems.

Responsible for Coding using JSP, Java Servlets, Spring MVC, JavaScript and XML.

Responsible for proactively monitoring performance, diagnosing problems, and tuning queries and databases.

Execute SQL Queries to interact with Oracle database.

Responsible for unit testing and fixing all the issues during system testing.

Executed E2E application test cases and fixed bugs/issues identified during the QA test cycles.

Worked in Agile environment and provided status updates in daily stand-up calls.

Environment: J2EE, Java, SQL, PL/SQL, Apache Tomcat, XML, CSS, AJAX.

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