Customer Service Administrative Assistant

JAMIE ESPINOZA

Elmendorf, TX *****

210-***-**** - ***********@***.***

PROFESSIONAL SUMMARY

Secure a position that will enable me to use my strong communication and organizational skills, customer service background and my ability to manage and work well with others.

WORK HISTORY

06/2021 to Present HR/Office Operations Assistant

Suarez Bros Crane And Heavy Haul LLC – San Antonio, TX Managed smooth processing of paperwork to support office productivity. Assisted in the recruitment process by reviewing applications, conducting interviews, and facilitating new employee onboarding. Contributed to a positive work environment through excellent interpersonal skills, fostering strong relationships among colleagues.

Facilitated smooth daily operations within the office environment through proactive maintenance of shared spaces such as conference rooms or break areas. Pull monthly paid invoices

Handled incoming calls professionally while directing callers to appropriate departments or personnel based on their needs or concerns. Managed filing system, entered data and completed other clerical tasks. Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Monthly reports put into spreadsheets and filed.

04/2014 to 06/2021 Administrative Assistant/Billing Manager Suarez Bros. Crane & Heavy Haul LLC – San Antonio, TX Answer incoming calls

Data entry

Review and respond to Master Service Agreements (MSA) with vendors and carriers ensuring compliance

All secretarial duties as assigned

Driver Logs/Safety points and redemption.

Various reports including, but not limited to, all billing with Horizon Systems, Preparing and sending out customer invoices

Hazmat, IFTA, Fuel Reports, PC Milers and Permits. Claim Specialist/Customer Service Rep II

Texas Workforce Commission

Reviews unemployment insurance claims information entered by claimants in Other duties as assigned

Applications that were used on a regular basis: CFDS, Verizon connect, CMI drug screening, InteliCorp, Texas DPS, JJK, Fedex, ISNetworld, PSP- Pre employment screening program, Tenstreet, FMCSA Registry, OAG Texas, E-Verify, EFS, Stamps.com, Quill, Clearinghouse

09/2010-09/2011

databases and processes further to aid claimants

Provide information on unemployment insurance claims provisions, processes, and requirements to claimants and employers

Interviews claimants and employers to gather facts on claims being investigated. 05/2007 to 08/2009 Customer Service Representative Supervisor Waste Management – San Antonio, TX

Receive/process service/sales calls from residential, commercial, and industrial customers

Served as the end-to-end point of contact for these customers Responsible for closing new customer sales utilizing a consultative selling approach

Maintaining current customers using creative problem solving and probing skills to resolve customer issues.

Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Coached and mentored service representatives to deliver polite, professional customer interactions.

REFERENCES

REFERENCES UPON REQUEST

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