Customer Service Payroll Administrator

Christa Cianciolo

Wildwood, FL 352-***-**** *******.*********@******.***

Professional Summary

Hardworking and meticulous Payroll Administrator with 15+ years of accounting and customer service expertise. Analytical and detail-oriented with a rich history of leading successful payroll processing operations by addressing complex payroll inquiries, maintaining accurate financial records and reports, and ensuring regulatory compliance to achieve organizational goals and objectives. Committed to producing impactful results by building collaborative partnerships and positive rapport with diverse teams in fast-paced environments.

Work Experience

Aucera

CSR for Utility Company

January 2025 – April 2025

Calls from Clients in regards to service repairs, accounting, intake paperwork, work orders, claims etc.

Jon Townsend Wildwood, FL

Admin Assistant and banking March 2022 – Present

● Perform banking deposits and taxes and other general business transactions.

NTT Data Wildwood, FL

Claim Agent January 2024 - February 2024

●Provided outstanding customer service by proactively addressing and resolving provider inquiries to serve customers daily

●Strengthened operations by maintaining high levels of service quality at all times to increase customer satisfaction ratings

●Optimized performance by streamlining communication processes to enhance efficiency

●Exceeded customer expectations by effectively managing and troubleshooting customer issues to deliver timely solutions

Trinet Wildwood, FL

Payroll Accounting Clerk December 2022 - May 2023

●Exercised keen attention to detail by conducting thorough research and resolving various payroll tax inquiries to ensure 100% compliance

●Enhanced communications by liaising effectively between tax operations and customer support teams to solve complex problems

●Increased client satisfaction by processing payroll adjustments and corresponding amendments to ensure 100% accuracy of financial records

Paychex Wildwood, FL

Payroll Specialist September 2022 - November 2022

●Leveraged expertise by executing comprehensive payroll processing tasks to ensure accurate and timely compensation for client companies

●Upheld high standards by reviewing and addressing tax notices in adherence to IRS regulations

●Demonstrated sound judgment by maintaining regulatory compliance and minimizing fiscal discrepancies

Talent Temporary Agency Wildwood, FL

Quality Claims Q&A Specialist June 2022 - September 2022

●Conducted thorough quality assurance reviews on statements of accounts and claims to maintain accuracy and compliance with industry standards

●Eliminated errors by addressing and resolving discrepancies in financial documents to ensure all accounts reflected true and fair values

●Enhanced operations by collaborating effectively with a team to meet strict deadlines

Robert Half Sarasota, FL

Payroll and Tax Specialist September 2021 - May 2022

●Achieved operational excellence by processing a range of tax-related documents to ensure compliance with IRS regulations

●Aligned with stringent timelines by addressing unemployment notices and statements of accounts in a timely manner

●Streamlined payroll processes by maintaining accurate records of missing returns and other critical tax documents

USA Scientific, Inc Ocala, FL

Account Manager and CSR II May 2007 - May 2021

●Ensured 100% accuracy by effectively processing a high volume of orders for a diverse client base, including government agencies, educational institutions, medical centers, and hospitals

●Improved reliability and customer continuity by systematically managing and maintaining standing orders for 180+ key accounts on weekly and monthly schedules

●Provided comprehensive support to 48 sales representatives in account management to resolve customer issues and maintain strong client relationships

Skills

Payroll Processing & Administration, Accounting, Documentation, Customer Service, Human Resources, Bookkeeping, Communication, Problem-Solving, Leadership, Account Management, Microsoft Office Suite

Education

High School Diploma Bay View High School

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