Customer Support Representative

English Language and Literature

GPGC Mandian, Abbottabad (Affiliated with AUST) - Bacehlor's of Science

(Pre-Medical)

Shaheen International School & College, Abbottabad - FSc (HSSC) Freelance Venue Staff / Invigilator

British Council

CRM Manager & Customer Support Representative

Cornerstone Insurance Firm (Contracted by Goodlabs) – Remote Managing client databases and service pipelines using CRM tools. Providing assistance to customers through phone, email, and chat. Coordinating with teams to ensure timely policy updates and client satisfaction. Freelancer – Video Editor & Digital Services Provider UpWork – Remote

Creating, editing, and delivering high-quality videos using CapCut and other tools. Providing social media content, captions, and storytelling videos. Collaborating with international clients on creative projects. Educational Counsellor

Paragon Overseas Education – Abbottabad

Provided personalized guidance to students applying to UK universities. Prepared interview training, admission documentation, and SOPs. Managed video content and social media outreach for student engagement. Project Manager

Redrawn-NFT – USA (Remote)

Oversaw NFT and digital projects involving developers, designers, and marketers. Managed timelines, deliverables, and client communication. Delegated tasks and tracked progress using project management software. Nouman

Ahmed

+923*********

**************@*****.***

Abbottabad, Pakistan

07/2024 - 11/2024

01/2022 - 09/2023

2019 - 2023

2017 - 2019

1 / 2

04/2025 - Present

02/2025 - Present

09/2023 - Present

Dynamic and versatile professional with a strong foundation in project management, customer support, educational consultancy, and digital media. Proven ability to manage tasks under pressure, deliver creative content, and maintain effective communication with clients. Experienced in CRM platforms, social media handling, SOP writing, and remote support. Passionate about continuous learning, international collaboration, and helping others achieve their goals. S U M M A R Y

E D U C A T I O N

E X P E R I E N C E

Punjabi

Urdu

English Language Level Test

Oxford ELLT

Overall Band Score: 8.0 (C1 Proficient)

Character Development & Leadership

Hopeman Consultants UK

Team Collaboration Problem

Solving Time Management

Social Media Management

Copywriting Video Editing

Customer Service Email &

Chat Support Task

Management

Expert

Advanced

Expert

Intermediate

Native

Science

Vertex School System, Abbottabad - Matriculation (SSC) CapCut Canva Content

Writing SOP Writing

Microsoft Office Suite (Word,

Excel, PowerPoint)

Project Management CRM

Systems Client Handling

English – (Certified by Oxford

ELLT – Band 8.0)

Fluent

Exper t

Advanced

Advanced

2015 - 2017

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S K I L L S

L A N G U A G E S

C E R T I F I C A T E S

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