Scrum Master Product Owner

EMMANUEL FORSUH

Charlotte - NC / 704-***-****)

********@*****.***

PROFESSIONAL SUMMARY

I am a certified SAFe Scrum Master with over 7 years of experience in the Agile and various organizational environments. I am self-driven and gain satisfaction when committed work is being delivered. I have experience working with co-located, distributed and cross functional teams. I am great at organizing workflows, solving complex problems, and making appropriate decisions based on empiricism. I am equally very passionate in coaching teams towards continuous process improvement, self- management and bringing overwhelming enthusiasm and awareness to projects. EXPERIENCE

Capital One Bank December 2022 - Present

Job Title: Agile Delivery Lead

● Lead Meetings with business unit heads and other department heads to understand business processes and requirements.

● Responsible for scheduling and facilitating scrum ceremonies; daily scrum, sprint planning, sprint reviews/ demo and retrospective, aided by good interpersonal relationship and communication skills, both with technical and non-technical audience.

● Used Atlassian project management tool - Jira, to understand and track the value inputs and commitments of the development team based on their capacity and velocity.

● Assisted in developing a prioritization scale of technical features and software delivery by creating a positive and easy communication channel (team, product owner, stakeholders).

● Efficiently managed the backlog and aided team in determining suitable commitments for product backlog items and sprints utilizing Agile methodologies; Scrum, Kanban and SAFe.

● Managed the incremental delivery of technical features, backlog tracking and the value metrics (burn down chart metrics, average velocity and the tasked definition)

● Facilitated transparent and consistent discussions, inspections and adaption throughout the process in ways that added value to the project and organization.

● Built a trusting environment where the team was comfortable raising issues without fear of blame or retribution, or being judged, with an emphasis on problem solving.

● Facilitated the evolution of trust and fostered collaboration amongst the larger team inclusive of goals, plans, and obstacles with the business

● Developed senior management risk reporting framework across work streams and risk types.

● Provided guidance and support on the integration and go-live planning processes.

● Developed BPPs “Business Process Procedures” documentation, designed to capture and automate most reporting packages delivered to the client.

Scrum Master

AMAZON June 2021– December 2022

● Organized and facilitated agile ceremonies, Sprint Planning, Daily Stand-Up, Sprint Review, Sprint Retrospective, Backlog refinement and Release planning.

● Assessed the team’s scrum maturity and coached the team to higher levels of maturity at a pace that is sustainable and comfortable.

● Ensured the development team were practicing the core agile values and principles of collaboration, prioritization, team accountability, visibility, and transparency.

● Communicated with management and stakeholders on the progress of team development.

● Kept the team focused on the goals of the iteration by shielding the team from outside distraction and interferences.

● Tracked and communicated the team’s velocity and performance with the use of metrics

(quality, delivery rate, velocity, cumulative flow, burndown flow) to the team and management and identified areas of opportunity to encourage continuous improvement.

● Assisted teams with making appropriate commitments through user story selection, task definition and estimation.

● Coached the team in self-management and cross functionality and helped them understand the importance of clear and concise product backlog items.

● Coached the product owner on effective techniques for product goal definition and product backlog management as well as establishing empirical product planning.

● Monitor the project progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

● Organized bi-weekly retrospective meetings to identify team wins, challenges, recommendations, and action plans.

Scrum Master

Walgreens Health (WBA) September 2020 – May 2021

● Facilitated the communication and prioritization of projects to management and stakeholders including scope definition, staffing, capacity planning, and risk/issue management.

● Ensured product quality expectations are defined and known across the team. Collaborated with the team in scoping work including defect remediation and refactoring, guarding against the accumulation of technical debt.

● Determined the team capacity and velocity based on historical data. Facilitated Work Break down structure (user stories) and corresponding tasks.

● Facilitated conflict resolutions and made sure the team was in one agreement.

● Facilitated and created the team’s Working agreement to guide the team towards their committed goals and objectives.

● Supported the Product Owner to ensure the backlog has sufficient prioritized user stories at a ready status to stay ahead of the team.

● Assisted the Product Owner and team to gather requirements, define scopes and allocate resources to meet project demands.

● Supported SAFe adoption with Assisting the team in preparation for Agile release train activities, including program increment planning, system, and solutions demo, and inspect and adapt.

● Implemented the use of the 16th minute (Parking lot item) discussions to resolve impediments and address concerns which the teams may be facing daily. Scrum Master

Verizon Dec 2018– Aug 2020

● Provided support to the scrum team and the organization by using a servant leadership style and leading by example.

● Scrum Master to 2 Scrum teams in a Scaled Agile Environment supporting Business Applications

● Strategized with leads and DevOps team to implement a managed release after a planned enterprise release

● Worked with Jira Align Support Team to introduce the new Jira Align to our Business

● Created issue Filters on Jira Boards to make sure all non-compliant tickets are duly managed and remediated

● Worked with product team to make the product roadmap feasible to reflect team’s deliverables within the yearly initiative and to pivot to changing requirements based on major business decisions

● Aligned teams with the Vision of the ART in each PI

● Attended SoS to give updates on Team Progress to PI goals

● Worked with Teams to make sure all remediation items are closed days before due dates

● created Jira dashboard for tracking all Product backlog items

● Working with delivery managers and tech leads to prioritize backlog and making backlog healthy by removing obsolete backlog items.

● Joining community of practice to adapt to best learning techniques to better manage teams

● facilitated all ceremonies and other meetings to foster the delivery goals of Teams

● Helped plan and Organize PI activities with RTE

● Conducted and facilitated the Agility Health Assessment to assess team’s Agile Maturity and provided steps to bring them up to speed

Project Manager

Weatherford – Douala, Cameroon: April 2013 - May 2017

● from ERP System line to FISAP software

● Successfully implemented project management software to monitor inventory for Communication Company.

● Managed fleet of technicians to deliver projects on time and under budget

● Used Microsoft Project to track deliverables

● Excellent Customer Service

● Developed and conducted training programs.

● Documented resolutions and evaluated issues that arise during the project. EDUCATION

● Bachelors Degree in Management

CERTIFICATION

● Certified SAFe Scrum Master, Scaled Agile

SKILLS

Exceptional communication

and networking skills.

Excellent ability to follow

instructions and deliver

quality results.

Coaching Agile practices.

Agile Methodologies.

Scaled Agile Framework.

Scrum-ban

Planning and coordination.

Risk Mitigating planning.

Software Development Life

Cycle Principles.

Jira, Confluence.

Microsoft Office (Advanced

Word, Excel, PowerPoint, and

Outlook)

Azure DevOps (ADO).

Contact this candidate