Technical Support Customer Service
Resume:
Brandon Carter Meixel
San Francisco, CA
*@**********.***
https://www.linkedin.com/in/meixellent
Experienced IT Engineer with a heart and general care for people first SUMMARY OF QUALIFICATIONS
• Accomplished IT professional with a diverse skill set covering various aspects of IT management for over 18 years in the Bay Area.
• Demonstrated leadership abilities in guiding IT departments andensuring exceptional timely service levels.
• Master in a wide range of technologies, including AWS, Office 365, JAMF/MDM, network infrastructure, macOS/Windows/Linux, Active Directory, Azure, Intune, Apple Device Enrollment Program..
• Expertise in asset management, procurement, security compliance, vendor management, facilities management and client support.
• Strong collaboration with cross-functional teams, including Finance, HR, Legal, and white glove support for Executive leadership.
• Very hands on technician while also an effective leader of teams. SKILLSET
• Technical Expertise: Adobe CC, AWS, Office 365, macOS/Windows/ Linux, Virtualization, Firewalls/Security, VoIP, Meraki Administration, Backup Systems, Google Workspace, Wireshark.
• Identity Management: IAM, Security Policies, SSO, Multifactor Authentication methods, Okta, Encryption
• Management Skills: Asset Management, Procurement, Vendor Management, License Management, Project Management, Documentation, Workflow/Process Management.
• Client Support: Client Management, Onboarding/Offboarding, Payroll Systems, Ticketing Systems, Virtualization, AV & Meeting Software.
• Communication and Collaboration: Confluence/JIRA, Slack Administration, Zendesk, Executive Reporting.
• Education/Training, Project Management, Documentation authoring.
• Events and Facilities: Event Planning, Facilities Management.
• Mobile Device Management: JAMF/MDM, iOS/Mobility, Azure, Intune, Apple DEP.
• Network Infrastructure: Security, Virtualization, Meraki/Cisco/Juniper/ Fortigate Administration
If I hit your keywords read on for more details on my lengthy experience of achieving major accomplishments as a Senior IT Manager. I am very friendly, effective, motivated team player dedicated to providing my skills to help people.
WORK EXPERIENCE
Private IT Consultant
meixellent
San Francisco Bay Area · Hybrid
Jan 2003 - Present · 20 yrs 11 mos
• I privately consult for a variety of clients in the San Francisco Bay Area solving their IT needs for maintenance, office moves, full scale projects and improvements, asset/security audits, computer refreshes, migrations and more when not employed in-house.
Senior IT Manager & Engineer
Lumosity, San Francisco
December 2018 - November 2022
• Lead a full-service IT department with a strong focus on achieving 1- hour or less SLAs.
• Lead in tandem with Executives, Legal, Finance, HR, People Ops, Dev Ops, Sales, Design, Marketing and more to achieve company goals.
• Owned physical office functionality and provided global support for remote employees, ensuring exceptional reliability.
• Achieved a network infrastructure revamp via recabled MDF’s and IDF’s, MPOE’s to establish redundancy for ISP providers to establish a rock solid infrastructure with clear documentation and labeling.
• Owned office moves with great success that included fully functional network infrastructure, remote support initiatives and conference room connectivity.
• Worked in conjunction with the FDA to have a massive mobile device management project get approved for government clinical trials with success.
• Saved the company hundreds of thousands of dollars a year by keeping a keen eye on asset management, license management via MDM systems and working with vendors to ensure the best financial agreements.
Head of IT Engineering
eero, San Francisco
February 2016 - December 2017
• Achieved high-level IT strategy and service delivery as part of the Business Ops team, reporting directly to the Executive level.
• Lead the visibility of IT in all aspects of Business Operations, including People Ops/HR, Facilities, Recruiting, Engineering, Marketing, Sales, Asset Management, Automation and Accounting/Finance.
• Created robust on/offboarding processes and security procedures while owning a service desk for 180+ employees including direct reports, automated and documented the process such that a new employee could start work in 15 minutes.
• Owned and maintained a highly organized, labeled and documented network infrastructure and worked with Hardware Engineering teams to assist WiFi antenna development.
IT Manager & Engineer
Hearsay Social, San Francisco
January 2014 - August 2015
• Lead Hearsay's IT management role, designing and implementing a new Cisco Meraki network infrastructure to enable company goals. Established standards for internal office expansions and satellite offices, created a full-service help desk with less than 1-hour SLAs for a full internal IT department with direct reports. Managed multiple vendors to achieve massive IT savings, asset management, mobile device management, security policies and compliance.
Vibe Manager + IT Manager/Engineer
Heroku, San Francisco
February 2012 - May 2013
• Owned IT support and management for Heroku's 100+ staff to their revered Vibe team, becoming the IT liaison to Salesforce for systems integration during a merger and acquisition period.
• Conducted productive services, such as one-on-one meetings, office event/entertainment organization, and workplace improvement surveys.
• Owned IT procurement and established an internal on/offboarding system across departments. Fully owned ticketing and network infrastructure.
• Raided the office with puppies on Valentine’s Day. More on that if you ask, it’s a good story.
Mission Specialist/Apple Certified System Administrator Rocket Science Consulting, San Francisco
July 2009 - February 2012
• Lead consulting services and support to medium and large organizations, focusing on collaboration and media/file servers, security with direct reports. Including but not limited to large scale network infrastructure upgrades, project management, A/V implementation, mail server migrations and software license auditing with a company IT spend reduction focus.
• Designed and implemented projects, ran training programs, authored documentation, and managed client expectations with exemplary communication and end to end satisfaction.
• Owned and maintained hundreds of clients in the Bay Area and beyond. Apple OSX Technical Coordinator
MacCentric Solutions, San Francisco
February 2006 - July 2009
• Achieved effective consulting services and support to medium and large organizations with direct reports. Successful projects include large scale network infrastructure upgrades, project management, A/V solutions, mail server migrations, software and hardware support, office moves, vendor management and storage array solutions.
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