It help desk support

RAMAZAN OFLAZ

Virginia Beach, VA *****, USA ********@*****.*** linkedin.com/in/ramazan-oflaz-it CALL :310-***-**** PROFESIONAL SUMMARY

Results-driven IT Director and founder with over 10 years of experience designing and managing IT infrastructure, systems administration, and enterprise-level support. Proven track record of leading teams, optimizing systems for security and efficiency, and aligning technology strategies with business objectives. Skilled in cloud platforms, cybersecurity, and digital transformation across both U.S. and international environments.

U.S. Green Card holder with permanent work authorization. Does not require current or future sponsorship. WORK EXPERIENCE

Reset Technology Support Services Turkey & USA

Founder & IT Director September 2019 - Present

& Spearheaded the development of a comprehensive IT infrastructure for a 5-person team, resulting in a 40% increase in operational efficiency and enabling real-time collaboration on high-value projects.

& Developed and implemented IT strategies to enhance system performance and security.

& Managed the budget for IT operations and ensured cost-effective resource allocation.

& Collaborated with other departments to integrate technology solutions that improved workflow and efficiency. Meal Box Istanbul, Turkey (Hybrid)

Information Technology System Administrator Jan 2015 – August 2019

& Administered and maintained company servers, ensuring uptime and security.

& Implemented backup and recovery solutions to protect critical data.

& Delivered targeted technical support and training sessions for over 50 staff members on emerging technologies, leading to a notable increase in user efficiency by 40% as measured by reduced helpdesk ticket resolution times.

& Assisted in the migration of legacy systems to more modern solutions. TEKNOSOR Technology Corporation Istanbul, Turkey (Hybrid) Information Technology Specialist March 2012 - Jan 2015

& Provided comprehensive technical support for hardware and software issues across the organization.

& Collaborated with project teams to deliver IT solutions that met business needs.

& Executed thorough system audits for compliance against security protocols affecting more than 200 users, identifying vulnerabilities that led to a decrease in potential security breaches by 75%, thereby safeguarding critical company data.

& Assisted in the development of IT policies and procedures. EDUCATION

Anadolu University Istanbul, Turkey

Computer Science Graduation Date: Dec 2019

Haydarpasa Industrial Vocational High School Istanbul, Turkey Field of Information Technology, Department of Database Programming Graduation Date: Jun 2011 SKILLS

Skills: IT Management, System Administration, Technical Support, Microsoft Office, SQL, ITIL, Ubuntu Linux, TCP/IP, Windows, Windows Server, Help Desk Support, Teamwork, Operating Systems, Customer Support, Customer Service Management, Communication, Active Directory, Analytical Skills, Research Skills, Cloud Computing, Cloud Applications, Digital Marketing, Management Information Systems (MIS), Information Security, Internet Information Services (IIS), CERTIFICATES

ITIL V3 MCSI Active Directory Office 365

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