Customer Service Specialist

BILALFARRUKH

CUSTOMER SERVICE

I NTRODUCTION

Friendly & professional customer service specialist with extensive resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. PROFESSIONAL SKILLS

- Excellent customer service and

communication skills

- Able to manage multiple tasks and time

sensitive duties

- Capable of coordinating multiple projects

CONTACT I NFORMATION

Address : Building # 03, TCA, Abu Dhabi UAE

Phone : 052-*******

Email : ***************@*****.***

********@*****.***

EDUCATION

Graduated (B. Com) from University of the

Punjab Lahore, Pakistan.

ABU DHABI PORTS

PPORT PASS CLERK Dec 2012 - present

Coordinate the project team i.e. (Port Operations Department, Customs, Shipping Companies, Suppliers and Contractors) with regard to time schedule and material specification. Support the other Logistics work streams (i.e. Customs & Freight Forwarding, Material Management, Warehousing, Distribution, Venue Logistics, and Programme Management) with their requirements for an efficient and economical end-to-end Logistics operation. Assist in the management and supervision of the master schedule for deliveries and collections across the Project Site. Responsible for weekly and daily design of routes, synchronized delivery timetables, capacity needs and special handling instructions.

Ensuring all office functions run smoothly i.e. filing, post, archiving, holiday records, weekly movements etc.

Responsible for the front office to ensure smooth and efficient operation at all times.

Process and issue port passes after checking and verifying necessary details i.e. documents attached etc.

Handling telephone calls and email enquiries in a timely and professional manner.

Find and retrieve information from files in response to request from authorized users.

Answer and field general queries to the team and providing assistance as required.

Communicate with customers, employees, and others and respond to queries.

Assist and coordinating Business customers during Port Visit. Assist in emergency situations as directed by the emergency orders or other authorized members of the management team. Meets and greets customers, staff and visitors paying special attention to those with special needs.

Ensuring the proper distribution of Passes and Permits for Customers, Staff & Visitors.

Worked at Cruise Terminal (Mina Zayed) Abu Dhabi Ports Company as a customer representative.

Valid driving license for light motor vehicles.

WORK H I STORY

DRIVING L I CENSE

UAE & PAKISTAN

B EYOND ACADEMICS

COMPUTER APPLICATION & OFFICE

PROFESSIONAL

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