Customer Care Technical Support
Resume:
Versatile professional with **+ years of expertise in customer care, credit analysis, and entrepreneurship. Skilled in performing detailed credit evaluations to minimize defaults and enhance loan performance. Proven track record in improving customer satisfaction and efficiently managing complex issues. Entrepreneurial experience includes successfully founding and growing a business and demonstrating strong leadership and strategic insight. Overall skilled in navigating complex challenges and driving
operational growth.
Experience
INDEPENDENT ESTHETICIAN
Dec. 2013 - 2022
Independently launched and managed a successful skincare practice.
Conducted skincare assessments for clients to customize their treatments
Expertly performed a variety of facial treatments, including chemical peels, microdermabrasion, and hydrating facials
Trained and mentored other skin care professionals
Utilized advanced knowledge of skincare products to recommend and sell products suited to clients’ skin conditions
SR CUSTOMER CARE SPECIALIST / TECH SUPPORT
Jan. 2002 – Dec. 2012
Verizon Wireless Atlanta, GA
Resolved customer’s inquiries into their accounts
Assisted customers with technical support concerns and troubleshooting
Advised and assisted clients regarding billing and plan changes
Initiated and executed group projects
Develop and maintain a call monitoring program ensuring high quality of service
Multitask and manage several ongoing tasks and priorities
Consistently met and exceeded performance goals
Interact and coordinate with other departments to resolve customer issues
EDUCATION
WESTERN MICHIGAN UNIVERSITY
General Studies Kalamazoo, MI
HENRY FORD COMMUNITY COLLEGE
Computer Science Certificate Dearborn, MI
Personal Info
Email:
***********@*****.***
Phone:
Key Assets:
Technical Support
Customer Service
Entrepreneurship
Call Center
Supply Management
Management
Training & Development
Microsoft Office
Analysis
Supervisory
Consultative Sales
Scheduling
Troubleshooting
Payment Collection
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