Human Resources A Team

LaTasha Meeks

*****.*****@*****.*** Aurora IL

EDUCATION

Colorado Technical University – Colorado Springs, CO

Master of Science in Business Administration - Concentration in Human Resources Management

Bachelor of Science in Business Administration - Concentration in Human Resources Management

EXPERIENCE

The Hartford Insurance – Naperville, IL

Auto Bodily Injury Adjuster

8/2024-current

•Investigate clear/unclear auto liability claims that involve soft tissue injuries to claimants.

•Investigate coverage, assist insured's and claimants set up preferred method of inspections, rentals and issue payments.

•Work with unrepresented and represented claimants on their property damage and injury subfiles/exposures.

•Review demands from attorneys and negotiate settlements based on claim, facts of loss, injuries and state jurisdictions.

•Review medical records and submit to IES system for organizing

•Maintain monthly metrics individually and within a team environment

•Handle personal and commercial accounts

•Work with body shops, internal customers and reassign/transfer claims as needed

•Investigate UM/UIM coverage

•Handle high volume of inbound calls/emails while multitasking and maintaining my desk daily

•Assist peers with their claims as needed

•Assist new hires with onboarding, training modules, new claims and system navigation

Travelers Insurance – Naperville, IL

Claims Rep I/Peer Assistant

3/2022-9/2024

•Investigate clear/unclear claims to determine liability

•Investigate coverage, assist insured's and claimants set up preferred method of inspections, rentals and issue payments.

•Maintain monthly metrics individually and within a team environment

•Handle personal and commercial accounts

•Work with body shops, internal customers and reassign/transfer claims as needed

•Handle high volume of inbound calls/emails while multitasking and maintaining my desk daily

•Assist peers with their claims as needed

•Assist new hires with training and navigating the claims platform

State of IL/DHS – Waukegan, IL

PAEA/Office Assistant/Case Worker Admin

12/2020 – 2/2022

•Process benefit applications for walk in's and virtually received for TANF & SNAP

•Organize and file paperwork received in the mail room

•Handle incoming calls/emails/mail from applicants, update information as needed

•Input customer data into our database, schedule appointments for case workers and intake

•Refer to case workers as needed

Allstate – Remote, IL

Unrepresented Liability Adjuster

3/2020-2/2021

•Investigate clear/unclear auto liability claims to determine liability

•Investigate coverage, assist insured's and claimants set up preferred method of inspections, rentals and issue payments.

•Work with unrepresented claimants on their property damages

•Maintain monthly metrics individually and within a team environment

•Handle personal accounts

•Work with body shops, internal customers and reassign/transfer claims as needed

•Handle high volume of inbound calls/emails while multitasking and maintaining my desk daily

•Assist peers with their claims as needed

Nicor Gas – Naperville, IL

Customer Service Rep/Interim Trainer

1/2018-2/2020

•Handle high volume of inbound, calls and emails from customers inquiring about new and existing utility services

•Processed start/stop requests, helped customers with their payments, updated information into the system

•Scheduled appointments for turn on's and turn off requests

•Maintain monthly metrics individually and within a team environment

•Assist new hires with training and onboarding paperwork

•Work with body shops, internal customers and reassign/transfer claims as needed

•Assisted team leaders with interviewing new candidates

•Assisted team leaders with conducting weekly team huddles

Nicor Gas – Naperville, IL

Customer Service Rep/Interim Trainer

1/2018-2/2020

•Handle high volume of inbound, calls and emails from customers inquiring about new and existing utility services

•Processed start/stop requests, helped customers with their payments, updated information into the system

•Scheduled appointments for turn on's and turn off requests

•Maintain monthly metrics individually and within a team environment

•Assist new hires with training and onboarding paperwork

•Work with body shops, internal customers and reassign/transfer claims as needed

•Assisted team leaders with interviewing new candidates

•Assisted team leaders with conducting weekly team huddles

Aon Hewitt – Lincolnshire, IL

HR Service Rep

5/2017-1/2018

•Handle high volume of inbound, calls and emails from clients inquiring about their hr benefits, payroll and resources

•Processed benefit change requests as needed

•Provided exceptional customer survey on each call

SKILLS

Professional: Communication, Writing, Multitasking,

Technical: Microsoft word, Outlook, PowerPoint, Insurance, Human Resources, Onboarding, Scheduling, Recruiting, Staffing, Training

Interpersonal: Detail Oriented, Creative, Teamwork, Customer Service, Business Operations, Leadership, Management

Contact this candidate