Infrastructure Engineer It Support
Resume:
Stanley isma
***************@*****.***
Fort lauderdale fl
*********.*******@*****.***
Ambitious and multifaceted IT Professional seeking an IT Support position. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cable Installation Technician
Cox Communications Inc. - Peoria, AZ
January 2023 to Present
Experience in cable and fiber optic
Infrastructure Engineer
Infosys - Tempe, AZ
January 2022 to August 2023
I work as a infrastructure engineer I answered calls all day and assist customers for cox internet provider. We troubleshoot internet.
ticketing system we use was oracle and we write down how we helped the customer and how we was able to fix the problem. Describe in great detail how we were to solve the problem. Report to higher manager for help or assistance
Computer Repair Technician
Ingram Micro/razor - Chandler, AZ
January 2021 to June 2023
As a repair tech we repair pc, cores and laptops we repair hardware and software reimage alot of units and cleaned alot of mother oard also replace or repair motherboard and did alot of ticketing system we explained how the issue happen and explain how we can fix it. Customer Service Representative
Polo Ralph Laren - Greensboro, NC
September 2020 to December 2020
I basically assist customer on the phone with orders they have purchase and also troubleshoot issues like their account not functioning or if they lost a package, I called the carrier which could be FedEx or ups or Amazon and speak with the lead manager and ask to see what's keeping the package from not achieving to its destination, and also did alot of ticketing wrote down issues we ran into and explain how I was able yo solve the issue and then the outcome. Education
Certifcations in Information Technology
MyComputerCareer.com-Raleigh - Raleigh, NC
February 2021 to Present
Certificate in Infrastructure Support
Woz-U - Remote
February 2022 to April 2022
I.T Fundamentals Pro Certificate in Fundamentals I.T TestOut - Remote
February 2022 to April 2022
High school diploma
Port St. Lucie High School - Port Saint Lucie, FL
August 2010 to May 2014
Skills
• Security
• Operating systems
• Enterprise software
• Databases
• Warehouse experience
• Computer skills
• Motivational interviewing
• Sales
• Customer service
• Machining
• Computer operation
• Forklift
• Case management
• Driving
• Organizational skills
• Microsoft Office
• Communication skills
• Microsoft Windows
• Active Directory
• DHCP
• DNS
• Software Troubleshooting
• Computer Networking
• Microsoft Windows Server
• VMWare
• LAN
Languages
• Haitian Creole - Fluent
• French - Intermediate
• English - Expert
Links
https://www.linkedin.com/in/stanley-isma-b20083143?lipi=urn%3Ali%3Apage
%3Ad_flagship3_profile_view_base_contact_details%3BzvJYeLe%2FSYax%2F5FUzsd4VQ%3D%3D Awards
armed
August 2022
Just received my armed gaurd.
Certifications and Licenses
testout IT Fundamentals Pro
Present
Wazu Infrastructure engineer pro Completion
Present
Mycomputercareer Completion
Present
Testout network pro
January 2022 to Present
Network+ comptia bought out testout
CompTIA A+
Present
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